Nyasha Nurse
Business Analyst
Barataria
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong management , communication and task prioritization skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Systems Business Analyst
Guardian Life of the Caribbean
07.2022 - Current
- System Business Analyst acts as a liaison between the Business and the Solution Development Teams, IT and External Consultants
- Charged the responsibility for tasks inclusive of elicitation, analysis and documentation of business requirements; scoping and completing functional designs of process and systems solutions to business issues; and the analysis and measurement of the performance of new and existing systems and process implementations.
Business Analyst
Guardian Life of the Caribbean
06.2020 - 07.2022
- Liaise with the process initiator and interview other stakeholders to identify the business problem/ opportunity
- Perform root-cause analysis of the identified business problem/opportunity to ensure the right business problem/opportunity is addressed
- Obtain consensus (Sign-Off) from stakeholders about the business problem / opportunity and ensure buy in is obtained on the issue that is to be addressed
- Elicit and list out the various needs of stakeholders in terms of future state of the business, utilizing various techniques
- Rationalize requirements by priority and category
- Control and Manage changes to requirements
- Utilize the Business Requirements Document to produce User Acceptance Test Conditions
- Utilize the Functional Specification Document to produce Functional Test Conditions
- Take ownership of the User acceptance testing process
- Take a consulting role in the functional and systems integration testing processes
- Utilize test feedback from test team to assess errors and issues in terms of specified criteria and classify and rank the errors/issues
- Liaise with developers to resolve errors/issues in line with predetermined and specified resolution criteria.
Team Lead/Supervisor
Guardian Life of the Caribbean
02.2015 - 06.2020
- Supervisory duties of employees assigned to the unit
- Project SME (GLIAS Project)
- Group Life Administration system development
- Directly liaise with clients to resolve escalated issues
- Provide analytic problem solving skills to system and process issues that arise
- Assignment of tasks and responsibilities to staff
- Review of all group life claims to ensure adherence to all contractual insurance guidelines
- Approval of group life claims within the assigned approval limits
- Monthly reporting to Manager on the success of department’s goals and objectives
- Management reporting on department expenses
- Administration of Guardian Group’s group life benefit plan
- Review and reporting of highly confidential data for all levels of staff (executive to junior staff)
- Preparation of balanced reports of the accounts related to business operations in the unit
- Account Reconciliations
- Contract and Endorsement review
- Liaise with clients on the settlement of new business
- Completion of quarterly performance appraisals of all direct reporting staff
- Provide feedback and guidance for staff performance
- Provide training on procedures for staff assigned to the unit
- Interview potential employees and make decisions on new hires
- Training of staff in the Barbados territory on workflow management systems and operational processes
- Operational planning for the transition of group operations from Barbados territory to Trinidad.
Group Insurance Analyst
Guardian Life of the Caribbean
04.2014 - 01.2015
- Preparation of Group Life Quotation (pricing for new groups)
- New plan Setup on administrative system
- Reinsurance reporting inclusive of claim submission, quarterly reinsurance billing and payment
- Direct liaison with the reinsurers and the business unit
- Contract and Endorsement Preparation
- Month end Reporting
- Management Reporting
- Account Analysis for Audit
- Group Life Account Receivable reporting
- Training of new staff members on processes.
Employee Benefits Assistant
Guardian Life of the Caribbean
08.2020 - 03.2014
- Group Policy Administration
- Group Mortgage / group creditor policy administration
- Account Reconciliation
- Deposits for Experience Rating reporting
- Processing of death claims, disability claims and critical illness claims
- Premium Allocation
- Month end processing (including journal processing)
- Group Policy renewals (including account analysis and claims experience reporting)
- Account Receivable reporting
- Training of new staff members on processes.
Education
Diploma in Management -
UWI School of Business And Applied Studies
LOMA 280 Principles of Insurance -
LOMA 290 Insurance Operations -
Bsc. Psychology (Special) Upper Second Class Honors -
University of the West Indies, St Augustine
01.2010
Skills
- Operations Analysis
- KPI Tracking
- Data Analysis
- Customer Needs Assessment
- Quality Assurance
- Data Mapping
- Workflow Analysis
- Strategic Planning
- Business Process Mapping
- Business Process Improvement
- Operational Reporting
- Business Planning
- Requirements Gathering
Certification
Life Office Management Association- LOMA Level 1: Insurance Fundamentals
Professional Competencies
- Supervisory and Leadership Skills
- Ability to co-ordinate tasks in an efficient manner and produce desirable result.
- Performs effectively in time sensitive and challenging environments.
- Ability to adapt to changes in the environment and develop skills necessary to produce success.
- Possess the tenacity to gain appropriate knowledge and skills to contribute to performance.
- Highly proficient in Microsoft Office Suite
Projects
Individual Health Re-engineering Project (June 2020 – present) Iforms (June 2020 – present) GLIAS - Group Life Administration System (October 2019 - present) Group Insurance Operations Review Project (February 2015 – March 2016) Group Life Account Reconciliation (September 2011-December 2011) Data testing for New Individual Life Application system (March 2012-Oct 2012)
Training
- Certificate for Participation in Guardian Group’s Supervisory Training Workshop, 06/01/16
- Managing People
- Performance Management
- Training and Development
- Time Management
- Employee Relations
- Stress Management
- A2E Essentials, 2020
Timeline
Systems Business Analyst
Guardian Life of the Caribbean
07.2022 - Current
Employee Benefits Assistant
Guardian Life of the Caribbean
08.2020 - 03.2014
Business Analyst
Guardian Life of the Caribbean
06.2020 - 07.2022
Team Lead/Supervisor
Guardian Life of the Caribbean
02.2015 - 06.2020
Group Insurance Analyst
Guardian Life of the Caribbean
04.2014 - 01.2015
Diploma in Management -
UWI School of Business And Applied Studies
LOMA 280 Principles of Insurance -
LOMA 290 Insurance Operations -
Bsc. Psychology (Special) Upper Second Class Honors -
University of the West Indies, St Augustine
Similar Profiles
Siobhan JosephSiobhan Joseph
Administrative Assistant at Guardian Life of the CaribbeanAdministrative Assistant at Guardian Life of the Caribbean
Recia Harris-LutchmedialRecia Harris-Lutchmedial
Secretary at Guardian Life Of The CaribbeanSecretary at Guardian Life Of The Caribbean
Jennifer Charmain Samuel-WeekesJennifer Charmain Samuel-Weekes
Manager, Projects at Guardian Life of the CaribbeanManager, Projects at Guardian Life of the Caribbean