NYOMI CHARLES
111 Abbe Poujade Street, Carenage
Summary
Expert in customer service and problem solving, with a strong track record of enhancing service delivery and 6 plus years customer satisfaction through effective teamwork. Skilled in navigating complex situations while maintaining professionalism and composure. Proven ability to build positive relationships with clients and colleagues, fostering a collaborative work environment. Committed to driving brand loyalty and maximizing revenue through exceptional service and customer engagement.
Overview
9
9
years of professional experience
Work History
Security Officer
The National Maintenance Training and Security Company Limited
Arrangez, San Juan
10.2018 - Current
- Identified safety hazards and initiated corrective actions without delay.
- Administered first aid for minor injuries and coordinated with paramedics for emergencies.
- Communicated effectively with local law enforcement and emergency services during crises.
- Maintained vigilance during shifts lasting up to 36 hours.
- Provided friendly and professional assistance to employees, visitors, and customers, consistently.
- Greeted staff, guests, vendors, and contractors upon facility entrance to ensure security.
- Ensured calm demeanor during emergencies to facilitate prompt responses.
- Observed patrons and customers to quickly address security situations.
Sales Clerk/Customer Service Representative
Francis Fashion Shoe Locker
Tunapuna
06.2016 - 02.2017
- Maintained comprehensive knowledge of customer service initiatives to ensure high service quality standards.
- Greeted customers and addressed inquiries with professionalism and efficiency.
- Assisted customers in product selection, resolving issues, and answering questions to enhance satisfaction.
- Developed tailored sales techniques for effective selling and upselling of services.
- Identified sales growth opportunities through strategic cross-selling initiatives.
- Consistently exceeded monthly sales targets by utilizing effective sales strategies.
- Worked closely with sales team members to create effective sales collateral.
Education
First Aid, CPR & AED
Trinidad And Tobago Red Cross
Fitzblackman Drive, Port Of Spain01-2025
Flight Attendant Swimming
Center Of Excellence Trinidad And Tobago
Macoya, Trinidad And Tobago01-2025
High School Diploma -
Toco Secondary School
Galera, Toco06-2015
Skills
- Sales expert - I've always been someone who is very confident and who can charm potential customers, compelling them to believe in what my company is selling I've always met my required quota and beyond on every one of my shifts with an increase of 20% of repeated business
- Problem solving - In my previous role as a sales clerk and customer service representative, our company had a sudden surge of customer complaints about a product quality issue I quickly contacted the relevant departments to identify the cause and I informed the relevant department to prioritize customers by open communication with affected customers and providing timely updates We were able to regain customer satisfaction and prevent further damage to the company's brand
- Teamwork and collaboration - I demonstrate teamwork when working with a team to secure a major event; we’re tasked with our own responsibilities to complete within a specific time period During that demanding period, a team member was overwhelmed with their workload, so I offered to assist with some of their tasks and help provide guidance, which alleviated their workload and allowed us to meet our deadline I was happy to help my teammate, and we all finished our tasks, and no one was left behind
- Customer service: I would always greet customers with a warm smile and politely ask them if I could assist I would attentively listen to all of their needs and provide a service and relationship that would always keep them coming back
Languages
English
First Language
Spanish
Beginner
A1
Reference
1. Austin Ellis - Estate Sergeant
The National Maintenance Training Security Company Limited,
Current Supervisor
1-868-360-6936
2. Sharlene Alexander- Principal
Carenage Girl's Government Primary School
1-868-774-3522
Timeline
Security Officer
The National Maintenance Training and Security Company Limited
10.2018 - Current
Sales Clerk/Customer Service Representative
Francis Fashion Shoe Locker
06.2016 - 02.2017
First Aid, CPR & AED
Trinidad And Tobago Red Cross
Flight Attendant Swimming
Center Of Excellence Trinidad And Tobago
High School Diploma -
Toco Secondary School
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