Oneka John - Cummings
Arima
Summary
Dynamic and results-oriented professional with a proven track record at North Central Regional Health Authority, excelling in customer service and conflict resolution. Leveraged critical thinking and Microsoft Outlook proficiency to enhance customer satisfaction and operational efficiency. Demonstrated leadership in high-stress situations, significantly improving team productivity and customer loyalty.
Overview
1
1
Certification
Work History
Customer Service Representative
North Central Regional Health Authority (OJT)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Property Protection Officer
Public Transport Service Coporation
- Collaborated with local law enforcement agencies during investigations and emergencies, fostering positive working relationships.
- Demonstrated exceptional attention-to-detail within daily tasks, contributing to a reduction in security vulnerabilities.
- Managed crisis situations calmly under pressure while directing appropriate actions during emergency responses.
- Prevented thefts and property damage through proactive surveillance and immediate intervention when necessary.
Time Keeper
Public Transport Service Coporation
- Developed an effective communication system between employees and supervisors for prompt resolution of any scheduling conflicts or discrepancies.
- Implemented regular reviews of timekeeping processes to identify opportunities for further optimization and increased accuracy in reporting employee work hours.
- Improved time tracking accuracy by implementing a digital system for recording employee hours.
Supervisor
Penny Savers Supermarket
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Geriatric Nurse
Assarion’s Senior Citizen Home
- Advocated for older adult patients, ensuring they received appropriate resources and services to maintain their wellbeing.
- Facilitated smooth transitions between care settings by coordinating with other healthcare professionals and communicating effectively with patients and families.
- Enhanced patient safety by conducting regular assessments and promptly addressing any signs of decline or potential complications.
- Assessed fall risks among the elderly population, implementing targeted prevention strategies to reduce injury occurrences.
- Assisted patients with dressing, eating and bathing and encouraged patients to perform basic needs independently to promote self-esteem.
- Maintained a high standard of infection control practices, reducing the risk of healthcare-associated infections among vulnerable geriatric patients.
Barista
Rituals E House
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Clerical Assistance
Synergy Training Institute
First Aid And CPR
Synergy Learning Institute
Medical Administrative Assistant
Synergy Learning Institute
Computer Literacy
Synergy Training Institute
Child And Youth Counseling
Synergy Learning Institute
Human Resource Management
School of Practical Accounting
Cxc
San Juan North Secondary
Occupational Health And Saftery
Cipriani Collage of Labour And Corporative Studies
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Documentation
- Administrative support
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- De-escalation techniques
- Clerical support
- Product sales
- Office equipment proficiency
Certification
Occupational Health and Safety
First Aid and CPR
Child and Youth Counseling
Medical Administrative Assistance
Clerical Assistant
Human Resources Management
Computer Literacy
Defense Driving
Hobbies
Pan Player
Katzenjammers Steel Orchestra
Birdsong Steel Orchestra
Timeline
Customer Service Representative
North Central Regional Health Authority (OJT)
Property Protection Officer
Public Transport Service Coporation
Time Keeper
Public Transport Service Coporation
Supervisor
Penny Savers Supermarket
Geriatric Nurse
Assarion’s Senior Citizen Home
Barista
Rituals E House
Clerical Assistance
Synergy Training Institute
First Aid And CPR
Synergy Learning Institute
Medical Administrative Assistant
Synergy Learning Institute
Computer Literacy
Synergy Training Institute
Child And Youth Counseling
Synergy Learning Institute
Human Resource Management
School of Practical Accounting
Cxc
San Juan North Secondary
Occupational Health And Saftery
Cipriani Collage of Labour And Corporative Studies
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