Onika Sanchez
Arima
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Teacher's Aide
Ministry of Labour
05.2023 - 08.2024
- Planning lessons for students on a weekly basis
- Meeting with parents on a monthly basis for feedback and on their child’s development
- Thematic teaching so that students can build on their knowledge
- Different teaching styles so that no child gets left behind
- Assisted teachers with supervision and care of children.
- Supported student physical, mental, and social development using classroom games and activities.
Personal Assistant
Dabar and Associates Enterprises Limited
01.2017 - 01.2020
- Providing customer related services for clients
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Security Agent
Piarco International Airport
01.2016 - 01.2017
- Screening and searching passengers as required by Trinidad and Tobago Civil Aviation Authority (TTCAA)
- Providing excellent customer service for passengers
- Documented incident reports accurately to support management decisions and external investigations as needed.
- Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
- Improved overall site security with timely identification of vulnerabilities through detailed inspections and audits.
- Utilized advanced technology tools like metal detectors or X-ray machines effectively to screen incoming packages or individuals entering facilities.
- Enhanced facility security by conducting regular patrols and monitoring CCTV systems.
- Established strong relationships with clients by addressing their concerns promptly and professionally regarding security matters.
- Demonstrated adaptability while working in various settings such as retail stores, corporate offices, events, or transportation hubs.
- Maintained a safe environment for staff and customers through proactive surveillance of potential threats.
- Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
- Maintained confidentiality while handling sensitive information related to client assets or personnel information.
Administrative Assistant
Marabella Family Crisis Centre/ Homework Centre
01.2015 - 01.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Team Member
Burger King
01.2013 - 01.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Cashier
JTA Supermarket
01.2011 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelors in Education - Primary School Specialization
University of Trinidad And Tobago
Certification - Basic Childcare
Nursing Academy of Trinidad And Tobago
12-2019
CAPE - Communication Studies, Caribbean Studies, Literatures In English, Environmental Science
Marabella North Secondary
01.2013
CSEC - English, Geography, Mathematics, Physics, Biology
Vessigny Secondary School
01.2011
Skills
- Patience and Empathy
- Materials Management
- Positive Reinforcement
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Data Entry
- Computer Skills
- Office Administration
- Positive Attitude and Problem Solving
- Teamwork and Collaboration
References
- Patricia Layne-Kirk, 746-1048, Principal at Arouca Government Primary School
- Susan Richards, 462- 8395, Nurse at ESMSC
Timeline
Teacher's Aide
Ministry of Labour
05.2023 - 08.2024
Personal Assistant
Dabar and Associates Enterprises Limited
01.2017 - 01.2020
Security Agent
Piarco International Airport
01.2016 - 01.2017
Administrative Assistant
Marabella Family Crisis Centre/ Homework Centre
01.2015 - 01.2016
Team Member
Burger King
01.2013 - 01.2016
Cashier
JTA Supermarket
01.2011 - 01.2013
CAPE - Communication Studies, Caribbean Studies, Literatures In English, Environmental Science
Marabella North Secondary
CSEC - English, Geography, Mathematics, Physics, Biology
Vessigny Secondary School
Bachelors in Education - Primary School Specialization
University of Trinidad And Tobago
Certification - Basic Childcare
Nursing Academy of Trinidad And Tobago
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