Summary
Overview
Work History
Education
References
Timeline
Generic

PATLYN LONDON

San Fernando,Trinidad and Tobago

Summary

As an individual who prides herself on diligence, dedication and continuous learning; I have remained committed to achieving excellence. My aim is to provide quality service and expertise to further enhance the mandates of your institution. My twenty (20) years of extensive banking and small and medium enterprise management experience allows me to select learning examples and principles within an array of fields and apply same to any number of positions applicable. I have learnt through my own business model how to navigate challenging circumstances to yield productive results. As such I feel I am well poised to take on and successfully execute the directives that you may place before me.

Overview

27
27
years of professional experience

Work History

GENERAL MANAGER

Unique Auto Spa and Accessories Boutique
01.2020 - Current
  • Oversaw daily administrative operations to ensure efficiency and compliance
  • Developed and executed the company's business strategies.
  • Prepared and implemented comprehensive business plans to facilitate achievement.
  • Ensured company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed
  • Managed the company's financial performance, investments and other business ventures.
  • Delegated responsibilities and supervised the work of employees providing guidance and motivation to drive maximum performance.
  • Planned and implemented monthly training programs for auto detailers and micro-entrepreneurs, delivering a comprehensive curriculum covering auto detailing techniques, essential business skills, and valuable life lessons.
  • Marketed the company brand to ensure business continuity.
  • Orchestrated and executed social media marketing and promotional strategies.

FINANCIAL SERVICES OFFICER

Loan for Enterprise and Network Development (LEND) Founded by Atlantic LNG
03.2018 - 12.2019
  • Maintained and managed client portfolio by supporting with exchanges, assessed, and adjudicated on their applications and guided them when required.
  • Provided financial solutions to Small and Medium Enterprises.
  • Collaborated with clients to collect necessary documentation and ensure the accuracy of asset information.
  • Verified client's financial assets to assess their eligibility for the loan applications.
  • Analysed financial data to determine clients' creditworthiness and adherence to lending guidelines.
  • Completed site visits to determine assets eligibility.
  • Received commendations from clients for professionalism, accuracy and responsiveness in service.
  • Prepared detailed asset verification reports for use in loan application processing.
  • Maintained strict confidentiality and compliance with financial regulations throughout the verification process.
  • Provided superior customer service, through clients inquiries and concerns.
  • Met sale objectives through increasing customer penetrations.
  • Conducted market research to identify new business opportunities.
  • Collaborated with company executives to determine the most viable, cost-effective approach to pursue new business opportunities, thereby increasing sales and exceeding targets.
  • Fostered key connections with the Siparia Chamber of Commerce, facilitating active participation of the local business community in company initiatives.

ACCOUNT MANAGER

RBC Royal Bank (Trinidad and Tobago) Limited
11.1998 - 03.2017
  • Provided Personal banking and financial solutions to customers.
  • Maintained client experience with the provision of superior service to all personal clients.
  • Demonstrated commitment to cross enterprise partnering.
  • Introduced and utilized effective client delivery techniques.
  • Developed innovative approaches to support new client acquisition.
  • Enhanced my business performance through improved sales performance.
  • Managed credit effectiveness and operational risk by: Consistently demonstrating adherence to Regulatory Compliance Guidelines, Exercising due diligence and sound adjudication of all credit application.

CUSTOMER SERVICE REPRESENTATIVE

RBC Royal Bank (Trinidad and Tobago) Limited
  • Established, retained, and deepened customer relationships by performing efficient and accurate banking transactions.
  • Managed calls and customer service enquiries.
  • Identified and assessed customer needs to achieving client satisfaction.
  • Generated sales leads that developed into new customers.

INTERNAL SUPPORT OFFICER

RBC Royal Bank (Trinidad and Tobago) Limited
  • Provided private banking services to commercial customers.
  • Conducted quarterly and yearly internal audit maintaining orderly business practices.
  • Managed branch bulk cash and vault operations.

Education

MBA - Business Administration

University of Bedfordshire
12.2023

Professional Certificate of Higher Education - Marketing

Anglia Ruskin University
12.2014

Professional Development Certificate - Assistant Personal Banking Representative Training

RBc /UWI Roytec
12.2005

Diploma in Administrative Management -

University of the West Indies School of Continuing Studies
12.2002

Certificate in Administrative Management -

University of the West Indies School of Continuing Studies
12.2001

Certificate in Public Relations -

Cipriani College of Labour and Cooperative Studies
12.1999

References

  • Mrs. Patti-Ann Williams, Chief Technical Coordinator - Disaster Preparedness, Ministry of Health, 770-5704
  • Mr. Marlon Grant, Team Lead for Sustainability, Atlantic LNG, 2801083

Timeline

GENERAL MANAGER

Unique Auto Spa and Accessories Boutique
01.2020 - Current

FINANCIAL SERVICES OFFICER

Loan for Enterprise and Network Development (LEND) Founded by Atlantic LNG
03.2018 - 12.2019

ACCOUNT MANAGER

RBC Royal Bank (Trinidad and Tobago) Limited
11.1998 - 03.2017

CUSTOMER SERVICE REPRESENTATIVE

RBC Royal Bank (Trinidad and Tobago) Limited

INTERNAL SUPPORT OFFICER

RBC Royal Bank (Trinidad and Tobago) Limited

MBA - Business Administration

University of Bedfordshire

Professional Certificate of Higher Education - Marketing

Anglia Ruskin University

Professional Development Certificate - Assistant Personal Banking Representative Training

RBc /UWI Roytec

Diploma in Administrative Management -

University of the West Indies School of Continuing Studies

Certificate in Administrative Management -

University of the West Indies School of Continuing Studies

Certificate in Public Relations -

Cipriani College of Labour and Cooperative Studies

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PATLYN LONDON