PATLYN LONDON
Manager
San Fernando
Summary
As an individual who prides herself on diligence, dedication and continuous learning; I have remained committed to achieving excellence. My aim is to provide quality service and expertise to further enhance the mandates of your institution. My twenty (20) years of extensive banking and small and medium enterprise management experience allows me to select learning examples and principles within an array of fields and apply same to any number of positions applicable. I have learnt through my own business model how to navigate challenging circumstances to yield productive results. As such I feel I am well poised to take on and successfully execute the directives that you may place before me.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
27
27
years of professional experience
Work History
GENERAL MANAGER
Unique Auto Spa and Accessories Boutique
01.2020 - Current
- Oversaw daily administrative operations to ensure efficiency and compliance
- Developed and executed the company’s business strategies.
- Prepared and implemented comprehensive business plans to facilitate achievement.
- Ensured company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed
- Managed the company’s financial performance, investments and other business ventures.
- Delegated responsibilities and supervised the work of employees providing guidance and motivation to drive maximum performance.
- Planned and implemented monthly training programs for auto detailers and micro-entrepreneurs, delivering a comprehensive curriculum covering auto detailing techniques, essential business skills, and valuable life lessons.
- Marketed the company brand to ensure business continuity.
- Orchestrated and executed social media marketing and promotional strategies.
FINANCIAL SERVICES OFFICER
Loan for Enterprise and Network Development (LEND) Founded by Atlantic LNG
03.2018 - 12.2019
- Maintained and managed client portfolio by supporting with exchanges, assessed, and adjudicated on their applications and guided them when required.
- Provided financial solutions to Small and Medium Enterprises.
- Collaborated with clients to collect necessary documentation and ensure the accuracy of asset information.
- Verified client’s financial assets to assess their eligibility for the loan applications.
- Analysed financial data to determine clients’ creditworthiness and adherence to lending guidelines.
- Completed site visits to determine assets eligibility.
- Received commendations from clients for professionalism, accuracy and responsiveness in service.
- Prepared detailed asset verification reports for use in loan application processing.
- Maintained strict confidentiality and compliance with financial regulations throughout the verification process.
- Provided superior customer service, through clients inquires and concerns.
- Met sale objectives through increasing customer penetrations.
- Conducted market research to identify new business opportunities.
- Collaborated with company executives to determine the most viable, cost-effective approach to pursue new business opportunities, thereby increasing sales and exceeding targets.
- Fostered key connections with the Siparia Chamber of Commerce, facilitating active participation of the local business community in company initiatives.
ACCOUNT MANAGER
RBC Royal Bank (Trinidad and Tobago) Limited
11.1998 - 03.2017
- Provided Personal banking and financial solutions to customers.
- Maintained client experience with the provision of superior service to all personal clients.
- Demonstrated commitment to cross enterprise partnering.
- Introduced and utilized effective client delivery techniques.
- Developed innovative approaches to support new client acquisition.
- Enhanced my business performance through improved sales performance.
- Managed credit effectiveness and operational risk by:
- Consistently demonstrating adherence to Regulatory Compliance Guidelines
- Exercising due diligence and sound adjudication of all credit application
CUSTOMER SERVICE REPRESENTIVE
RBC Royal Bank (Trinidad and Tobago) Limited
11.1998 - 03.2017
- Established, retained, and deepened customer relationships by performing efficient and accurate banking transactions.
- Managed calls and customer service enquiries.
- Identified and assessed customer needs to achieving client satisfaction.
- Generated sales leads that developed into new customers.
INTERNAL SUPPORT OFFICER
RBC Royal Bank (Trinidad and Tobago) Limited
11.1998 - 03.2017
- Provided private banking services to commercial customers.
- Conducted quarterly and yearly internal audit maintaining orderly business practices.
- Managed branch bulk cash and vault operations.
Education
MBA - Business Administration
University of Bedfordshire
01.2023
Professional Certificate - Higher Education in Marketing
Anglia Ruskin University
01.2014
Professional Development Certificate - Assistant Personal Banking Representative Training
RBC /UWI Roytec
01.2005
Diploma - Administrative Management
University of the West Indies School of Continuing Studies
01.2002
Certificate - Administrative Management
University of the West Indies School of Continuing Studies
01.2001
Certificate - Public Relations
Cipriani College of Labour and Cooperative Studies
01.1999
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Administrative skills
- Customer retention
- Project management
- Business development
- Advertising and marketing
- Community outreach
Timeline
GENERAL MANAGER
Unique Auto Spa and Accessories Boutique
01.2020 - Current
FINANCIAL SERVICES OFFICER
Loan for Enterprise and Network Development (LEND) Founded by Atlantic LNG
03.2018 - 12.2019
ACCOUNT MANAGER
RBC Royal Bank (Trinidad and Tobago) Limited
11.1998 - 03.2017
CUSTOMER SERVICE REPRESENTIVE
RBC Royal Bank (Trinidad and Tobago) Limited
11.1998 - 03.2017
INTERNAL SUPPORT OFFICER
RBC Royal Bank (Trinidad and Tobago) Limited
11.1998 - 03.2017
Professional Certificate - Higher Education in Marketing
Anglia Ruskin University
Professional Development Certificate - Assistant Personal Banking Representative Training
RBC /UWI Roytec
Diploma - Administrative Management
University of the West Indies School of Continuing Studies
Certificate - Administrative Management
University of the West Indies School of Continuing Studies
Certificate - Public Relations
Cipriani College of Labour and Cooperative Studies
MBA - Business Administration
University of Bedfordshire