Patrice Lewis
Arima
Summary
Visionary leader with a proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.
Overview
13
13
years of professional experience
Work History
Director
SANTIAGO LOUNGE VP LTD
VALSAYN, TRINIDAD
02.2025 - Current
- Developed policies and procedures to ensure compliance with corporate standards.
- Coordinated resources across departments to maximize productivity levels.
- Facilitated collaboration between teams by encouraging open communication channels.
- Negotiated agreements with external partners such as contractors or consultants.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Identified opportunities for process optimization through data analysis.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Collaborated with senior leadership to set long-term objectives for the company.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Identified opportunities for improvement in operational performance metrics.
DIRECTOR / Chief Operating Officer
JLew Signature Events Ltd
Trincity
03.2024 - Current
- Led strategic planning and execution to enhance profitability and company growth.
- Manage staff recruitment, training, and development processes.
- Foster an environment of continuous improvement, encouraging innovation and efficiency.
- Execute on-time, under-budget project management to adhere to project road map.
- Drive revenue by cultivating successful client relations.
- Foster collaboration and development of new practices by business leaders.
- Provide organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Facilitate change management initiatives in order to streamline operations.
- Develop and refined short- and long-term strategies to drive growth and profitability.
CLIENT ACQUISITION MANAGER
GUARDIAN LIFE OF THE CARIBBEAN LIMITED
01.2015 - 03.2024
- Completed multiple tasks within timeframes, maintained professional and safe environment for employees, and enhanced customer satisfaction by resolving disputes promptly.
- Managed costs, communicated clearly with employees, suppliers, and stakeholders, and developed strong company culture.
- Managed budgets, and implemented strategies to achieve departmental goals.
- Streamlined workflows, facilitated cross-functional collaborations, and optimize resource allocation.
- Led change management initiatives, championed diversity and inclusion, and drove operational efficiency through data-driven decision-making.
- Maintained positive customer relations, establish team priorities, and evaluate employee performance.
- Defined clear targets and objectives and used industry expertise to resolve customer concerns and promote loyalty.
- Built high-performing teams leading to surpassing targets set 100% of tenure.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes surpassing targets 100% of tenure.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
CLIENT ACQUISITION TEAM LEADER
GUARDIAN LIFE OF THE CARIBBEAN LIMITED
01.2013 - 01.2015
- Worked with Business Intelligence Analysts and IT to establish procedures and well-defined systems of operation.
- Maintained inclusive team culture, promoted high standards, and developed team members' skills through coaching sessions.
- Collaborated with department leaders to establish shared goals and aligned across teams.
- Enhanced team productivity, fostered open relationships, and evaluated performance against established objectives.
- Recruited new team members, streamlined workflows, and coordinated resources effectively.
- Completed Standards of Performance Worksheets, monitored performance, and managed conflict resolution.
- Generated reports, maintained databases, recommended improvements, and educated staff on organizational mission and goals.
- Executed projects on time, within budget, and with high-quality outcomes.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
MASTER OF BUSINESS ADMINISTRATION (DISTINCTION) - Business Administration And Strategic Global HR
ANGLIA RUSKIN UNIVERSITY
England01.2022
TEAM MANAGEMENT -
Mckinsey & Company
USA01.2020
PROBLEM SOLVING -
Mckinsey & Company
USA01.2020
ACS 100 – FOUNDATIONS OF CUSTOMER SERVICE -
INSURANCE AND FINANCIAL SERVICES EDUCATION
Trinidad01.2011
A2A Business Training in Customer Care -
Guardian Group
Trinidad01.2009
BACHELOR OF ARTS – LITERATURES IN ENGLISH -
UNIVERSITY OF THE WEST INDIES
Trinidad01.2008
Skills
- Excellent presentation and communication skills
- Analytical
- Time Management
- Independent, pro-active and self-motivated
- Honest, sincere and hard worker with high level of integrity
- Flexible
- Staff Training and Development
- Strategic Planning and Project Management
- Customer Relationship Management (CRM)
- Performance Management
- Complex Problem-Solving
- Policy Implementation
- Negotiation and Conflict Resolution
- Human Resources Management
- Critical Thinking
- Team Leadership
Accomplishments
- Nominated as Manager of the Year at Guardian Life of the Caribbean Limited for achievements in 2023
References
References available upon request.
Timeline
Director
SANTIAGO LOUNGE VP LTD
02.2025 - Current
DIRECTOR / Chief Operating Officer
JLew Signature Events Ltd
03.2024 - Current
CLIENT ACQUISITION MANAGER
GUARDIAN LIFE OF THE CARIBBEAN LIMITED
01.2015 - 03.2024
CLIENT ACQUISITION TEAM LEADER
GUARDIAN LIFE OF THE CARIBBEAN LIMITED
01.2013 - 01.2015
MASTER OF BUSINESS ADMINISTRATION (DISTINCTION) - Business Administration And Strategic Global HR
ANGLIA RUSKIN UNIVERSITY
TEAM MANAGEMENT -
Mckinsey & Company
PROBLEM SOLVING -
Mckinsey & Company
ACS 100 – FOUNDATIONS OF CUSTOMER SERVICE -
INSURANCE AND FINANCIAL SERVICES EDUCATION
A2A Business Training in Customer Care -
Guardian Group
BACHELOR OF ARTS – LITERATURES IN ENGLISH -
UNIVERSITY OF THE WEST INDIES
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