Patrice Mc Gregor
Summary
Dynamic Customer Service Representative with a proven track record at Scotiabank Trinidad and Tobago Limited, excelling in complaint resolution and customer engagement. Skilled in training staff and maintaining accurate records, I effectively resolved complex issues while fostering positive relationships, ensuring customer satisfaction and loyalty.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Scotiabank Trinidad and Tobago Limited
Couva, TT
06.2011 - Current
- Assisted customers with account inquiries and transaction issues.
- Processed loan applications and guided clients through approval steps.
- Resolved customer complaints efficiently and professionally.
- Maintained accurate records of customer interactions and transactions.
- Trained new staff on customer service protocols and best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
ACCA CAT Cetification - Accounting
Omardeen School of Accountancy
San Fernando, Trinidad 01.2011 - 12.2013
Bachelor of Science - Sociology
University of The West Indies
St. Augustine, Trinidad 09.2006 - 10.2009
Skills
- Customer relationship management
- Complaint resolution
- Record maintenance
- Staff training
- Customer engagement
- Problem solving
- Time management
- Effective communication
- Data entry accuracy
- Recordkeeping strengths
- Adaptability and flexibility
- Critical thinking
Languages
French
Intermediate (B1)
B1
English
Proficient (C2)
C2
Affiliations
- Leisure Traveler
- Dance Instructor
- Amateur Stylist
- Unofficial Food Reviewer
- Event Coordinator
References
References available upon request.
Timeline
Customer Service Representative
Scotiabank Trinidad and Tobago Limited
06.2011 - Current
ACCA CAT Cetification - Accounting
Omardeen School of Accountancy
01.2011 - 12.2013
Bachelor of Science - Sociology
University of The West Indies
09.2006 - 10.2009