PATRICIA RAMSAWAK ABDUL
Port Of Spain
Summary
Results-driven Business Administration graduate with First Class Honors and over 10 years of diverse experience in government, insurance, and parliamentary offices. Proven track record in supporting senior teams, managing high-volume public casework, coordinating operations, and delivering exceptional client service. Expertise includes compliance, reporting, stakeholder communication, and office management. Actively pursuing opportunities in administrative, business support, or operations roles in London to leverage skills and contribute to organizational success.
Overview
2017
2017
years of professional experience
1
1
Certification
Work History
Liaison Officer
Ministry of Social Development & Family Services – Government of Trinidad & Tobago
01.2012 - 01.2017
- Functioned as essential liaison connecting ministry members of public and partner agencies to enhance communication and service delivery.
- Scrutinized and appraised applications for government social assistance programs utilizing interviews, documentation analysis, and field assessments.
- Supervised high-volume public casework while maintaining meticulous records and drafting thorough reports for senior decision-makers.
- Performed home and community visits to ascertain eligibility and compile supporting evidence for benefit approvals.
- Delivered guidance to citizens on policies, procedures, and available government support programs.
- Addressed sensitive complaints and intricate inquiries while maintaining professionalism, empathy, and confidentiality.
- Coordinated with internal teams and external agencies to resolve cases and elevate service delivery standardGuaranteed
- guaranteed compliance with governmental regulations, processes, and data security standards.
- Oversaw extensive caseloads while ensuring high accuracy, professionalism, and compassionate public service.
Field Volunteer – Disaster Response & Emergency Support
Office of Disaster Preparedness and Management (ODPM)
2012 - 2017
- Contributed to national disaster response operations in times of emergencies and community crises.
- Coordinated field operations in response to natural disasters and emergency situations.
- Organized and executed distribution of emergency supplies alongside humanitarian aid efforts.
- Coordinated administrative and logistical operations at disaster relief centers and shelters.
- Contributed to community outreach efforts and public education initiatives centered on disaster preparedness.
- Partnered with emergency services and government agencies to facilitate recovery efforts.
- Sustained precise documentation of supplies, resources, and households served.
- showcases crisis management, collaboration, resilience, and skill in high-stress situations.
Insurance Advisor
Ramadharsingh's Insurance
01.2010 - 01.2012
- Advised clients on insurance policies, coverage options and premiums.
- Assessed client needs and recommended appropriate coverage solutions.
- Built long-term relationships leading to renewals and referrals.
- Sold automotive insurance policies to new and existing clients.
- Processed applications, renewals and policy updates.
- Maintained accurate client and sales records.
- Guided clients through claims processes and liaised with adjusters.
- Ensured compliance with industry regulations and documentation standards.
Office Supervisor
Member of Parliament Constituency Office
2012 - 2012
- Administered daily functions of fast-paced constituency office.
- Directed activities of staff interns and volunteers.
- Facilitated meeting schedules and responded to public inquiries.
- Drafted letters, reports, and briefing documents to support organizational communication. Created comprehensive reports to summarize key findings and recommendations. Developed briefing documents for stakeholders to facilitate informed decision-making. Produced professional correspondence to maintain effective relationships with partners.
- Directed public casework while guaranteeing timely follow-ups.
Administrative Assistant
Hexagon Chemicals
01.2008
- Maintained digital and physical filing systems.
- Managed calendars, meetings and travel arrangements.
- Prepared reports, presentations and correspondence.
- Provided front-desk and customer service support.
- Maintained databases and office records.
Education
Associate Degree in Business Management (ADM) -
ABE – University of Hertfordshire
05.2021
Certificate in Paralegal Studies - undefined
Academy of Tertiary Studies
Level 2 Certificate in Legal Studies - undefined
Chartered Institute of Legal Executives (CILEx)
Certificate in Introduction to Human Resource Management - undefined
University of the West Indies
Bachelor of Business Administration (BBA), First Class Honours -
University of Hertfordshire
United Kingdom06.2025
Skills
- Administration & Operations
- Calendar, travel and meeting management
- Document and records management
- Policy and compliance administration
- Customer relationship management
- Public sector case management
- Stakeholder engagement and retention
- Candidate assessment and verification
- Document management systems
Certification
- First Aid & CPR – Trinidad & Tobago Red Cross Society
- Microsoft Word – Basic & Advanced
- Microsoft Excel – Basic & Advanced
- Microsoft PowerPoint – National Energy Skills Center
ADDITIONAL INFORMATION
- Excellent organisational and communication skills
- Experienced handling confidential information
- Strong multitasking and time-management abilities
- References available upon request
Timeline
Liaison Officer
Ministry of Social Development & Family Services – Government of Trinidad & Tobago
01.2012 - 01.2017
Insurance Advisor
Ramadharsingh's Insurance
01.2010 - 01.2012
Administrative Assistant
Hexagon Chemicals
01.2008
Certificate in Paralegal Studies - undefined
Academy of Tertiary Studies
Level 2 Certificate in Legal Studies - undefined
Chartered Institute of Legal Executives (CILEx)
Certificate in Introduction to Human Resource Management - undefined
University of the West Indies
Field Volunteer – Disaster Response & Emergency Support
Office of Disaster Preparedness and Management (ODPM)
2012 - 2017
Office Supervisor
Member of Parliament Constituency Office
2012 - 2012
Associate Degree in Business Management (ADM) -
ABE – University of Hertfordshire
Bachelor of Business Administration (BBA), First Class Honours -
University of Hertfordshire