Summary
Overview
Work History
Education
Skills
Timeline
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Paula Araujo-Wilson

LONDON

Summary

Dynamic and results-driven manager with extensive experience at Sagicor Life Inc., excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and resolving conflicts, leading to increased profitability and improved client satisfaction. Skilled in time management and decision-making, fostering a productive work environment.

Overview

33
33
years of professional experience

Work History

MANAGER - BILLINGS AND ADMINISTRATION (S. CARIB)

SAGICOR LIFE INC.
09.2021 - 06.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Ensured that the billings and administration operation of the Group Health and Life Department was run efficiently and profitably
  • Controlled costs to keep business operating within budget and increase profits.

MANAGER - EMPLOYEE BENEFITS - OPERATIONS

SAGICOR LIFE INC.
01.2006 - 08.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed the billings and administration unit ensuring the business was run efficiently and profitably
  • Managed the claims unit ensuring that turnaround times were met and claims were paid in accordance with our policy contract.

ASSISTANT MANAGER - GROUP PENSIONS

SAGICOR LIFE INC.
04.1999 - 12.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Ensured that all pensioners were paid on time
  • Calculated and prepared termination benefits to employees of Group Pension Plans
  • Presented actuarial valuation reports to our Group Pension Clients
  • Ensured Statutory Reports submitted to our Central Bank on time


PENSION MARKETING OFFICER

SAGICOR LIFE INC.
03.1997 - 02.1999
  • Managed social media channels to boost online presence and engagement with consumers.
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Prepared proposals to prospective employers who wish to establish a group pension programme for its employees
  • Communicated plan's performance with the employer
  • Assisted agents in presenting proposals to their clients
  • Presented the group plan's benefits to employees

SUPERVISOR - PENSION MARKETING OFFICE

CANADA LIFE INC.
11.1990 - 03.1997
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Assisted the group pension consultants in preparing proposals to prospective clients
  • Prepared presentations for the group pension consultants

Education

Bachelor of Arts - ECONOMICS

UNIVERSITY OF WESTERN ONTARIO
LONDON, ONTARIO
06-1985

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management

Timeline

MANAGER - BILLINGS AND ADMINISTRATION (S. CARIB)

SAGICOR LIFE INC.
09.2021 - 06.2023

MANAGER - EMPLOYEE BENEFITS - OPERATIONS

SAGICOR LIFE INC.
01.2006 - 08.2021

ASSISTANT MANAGER - GROUP PENSIONS

SAGICOR LIFE INC.
04.1999 - 12.2005

PENSION MARKETING OFFICER

SAGICOR LIFE INC.
03.1997 - 02.1999

SUPERVISOR - PENSION MARKETING OFFICE

CANADA LIFE INC.
11.1990 - 03.1997

Bachelor of Arts - ECONOMICS

UNIVERSITY OF WESTERN ONTARIO

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Paula Araujo-Wilson