Paula Boatswain
Golconda
Summary
Results-driven Sales Associate and Supervisor known for highly productive and efficient task completion. Specialize in customer relationship management, sales strategy implementation, and team leadership. Excel in communication, problem-solving, and adaptability, enabling successful navigation through challenging sales targets and team dynamics.
Overview
9
9
years of professional experience
Work History
Sales Associate
Digicel
01.2020 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices, and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Professionally handled customer complaints.
- Tracked sales performance metrics to identify trends in the marketplace.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
Assistant Manager
Spend-Less
01.2018 - 01.2020
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints promptly.
Server/Cashier
Grill Em' Up
01.2016 - 01.2017
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Ensured that each customer was served courteously, quickly, and efficiently.
Education
Diploma - Human Resources Development
School of Higher Education
San Fernando, Trinidad11-2024
Certificate - Entrepreneurship
School of Practical Accounting
01.2020
CXC' O Levels - General Proficiency, Physical Education, Human and Social Biology, Electrical Document Preparation Management, Agricultural Science, Social Studies
Southern Academy of S.D.A
01.2017
Secondary Entrance Assessment -
Gasparillo Government Primary School
01.2012
Skills
- Business Development
- Inventory Control
- Payment Processing
- Upselling
- Cold-calling
- Sales Strategies
- Computer Literacy
- Understanding of HR policies
Personal Information
Date of Birth: 12/16/98
References
- Mr. Batan, Secondary School Teacher, + (868) 657-8012 / 704-8430
- Michelle Jhingoeri, Manager at Spend-Less Ltd, +1 (868) 364-8566
- Okell Phillip , Supervisor at Digicel Head Office, +(1868) 358-3116
Hobbies and Interests
- Reading books
- Watching television
- Listening music
- Cooking
- Doing Make-Up
Timeline
Sales Associate
Digicel
01.2020 - Current
Assistant Manager
Spend-Less
01.2018 - 01.2020
Server/Cashier
Grill Em' Up
01.2016 - 01.2017
Diploma - Human Resources Development
School of Higher Education
Certificate - Entrepreneurship
School of Practical Accounting
CXC' O Levels - General Proficiency, Physical Education, Human and Social Biology, Electrical Document Preparation Management, Agricultural Science, Social Studies
Southern Academy of S.D.A
Secondary Entrance Assessment -
Gasparillo Government Primary School
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