Pearl G. JOSEPH
Carapichaima
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
24
24
years of professional experience
Work History
Team Leader
DIRECTV Trinidad Limited
03.2007 - 02.2024
- Utilized various techniques and tools efficiently to reduce customer churn
- Management of Involuntary Commercial churn with a view of receiving payment for subscriptions in advance
- Engaged with dealers and customers to promote early payments and service renewals
- Creation of monthly departmental staff roster
- Evaluated strengths and weaknesses of team players in coordination with Supervisor
- Coordinated team efforts, tracking completion of assigned duties
- Prepare and present ongoing departmental summaries regularly
- Receptionist duties
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Library Assistant
Couva South Government Primary School
12.2006 - 10.2007
- Maintaining Library facilities
- Managed office equipment efficiently
- Assisted in the cataloging of new books and materials
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
Customer Service Representative
Prestige Holdings Limited
12.2005 - 12.2006
- Executed daily cash transactions efficiently
- Managed accurate tracking of inventory
- Answered inbound phone calls
- Supervise the completion of requests in a timely manner
Clerical Assistant
Youth Training And Employment Partnership Limited
12.1999 - 12.2001
- Stock taking, monitoring and distribution
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Clerical duties not limited to but inclusive of filing, typing and preparation of reports and upkeep of timesheets
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Education
CIPS Level 4 - Procurement
Chartered Institute Of Procurement And Supply CIPS
05-2025
General Proficiency - Social Studies
Caribbean Examination Council (CXC)
Carapichaima Senior Comprehensive06-2006
Typing - Typing (Advanced)
University Of The West Indies
11-2002
Certificate - Typist/Receptionists
National Examination Council (NEC)
09-2001
Business Studies
Carapichaima Senior Comprehensive
Caribbean Examination Council (CXC) 06-1995
Skills
- Excellent verbal and written communication skills
- Ability to work with minimum supervision in a fast paced environment
- Ability to do repetitive tasks accurately over long periods of time
- Excellent time management and problem solving skills
- Team player
- Call center experience
- Team Management
- Inbound and outbound calls
- Issue Resolution
- Production goal setting
- Continuous Improvement
- Mentoring
- Team motivation
- Daily workflow improvement
References
- Lew, Ransome, Principal, 8687699882, Monroe Road Government Primary
- Mario, Aqui, Previous Manager, 8683955800, DIRECTV Trinidad Limited
Timeline
Team Leader
DIRECTV Trinidad Limited
03.2007 - 02.2024
Library Assistant
Couva South Government Primary School
12.2006 - 10.2007
Customer Service Representative
Prestige Holdings Limited
12.2005 - 12.2006
Clerical Assistant
Youth Training And Employment Partnership Limited
12.1999 - 12.2001
CIPS Level 4 - Procurement
Chartered Institute Of Procurement And Supply CIPS
General Proficiency - Social Studies
Caribbean Examination Council (CXC)
Typing - Typing (Advanced)
University Of The West Indies
Certificate - Typist/Receptionists
National Examination Council (NEC)
Business Studies
Carapichaima Senior Comprehensive
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