Petrolina Aguilera
San Fernando,SFO
Summary
I am with proven track record in communication and problem resolution. Adept at coordinating with teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Caribbean Opthalmic Services
03.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented feedback mechanisms to enhance service delivery and customer satisfaction.
- Monitored support metrics, ensuring timely responses to customer requests.
Wards-Maid Attendant
SWRHA
10.2013 - 02.2025
- Provided cleaning operations, ensuring adherence to safety and hygiene standards.
- Collaborated with team members to improve workflow processes and operational efficiency.
- Trained and mentored junior staff on effective cleaning techniques and equipment usage.
- Developed efficient cleaning schedules to optimize time management and resource allocation.
- Implemented quality control measures, enhancing consistency in service delivery.
Education
Social Work
Univisity Of The West Indies
San FernandoBusiness
Ste Madeleine Secondary School
Ste. Madeleine06-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Caribbean Opthalmic Services
03.2025 - Current
Wards-Maid Attendant
SWRHA
10.2013 - 02.2025
Social Work
Univisity Of The West Indies
Business
Ste Madeleine Secondary School
Hobbies
Avid Reader: Enjoy exploring various genres,from fiction to self-improvement,which helps me develop empathy and critical thinking.
Passionate Singer: Singing allows me to express myself and relieve stress.
Dedicated Pet Parent: Caring for my dogs teaches me responsibility,compassion,and the importance of unconditional love.