Philip S. Coker
Chaguanas
Summary
Results-driven and highly motivated business professional with a strong background in operations and team leadership. Proven track record in managing people, streamlining processes, and driving performance improvements. Experienced in insurance sales and consulting, with the ability to build relationships and exceed sales targets. Currently seeking a supervisory position in a dynamic and forward-thinking organization.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
Office of the Attorney General and Legal Affairs
04.2019 - Current
- -Addressed and resolved internal bottlenecks in application processing.
- - Mentored junior staff, resulting in 3 internal promotions within one year.
- - Used MS Office Suite to streamline reporting and communications.
- - Utilized Time Management, Ethical Business Practices, and Decision Making to improve service delivery.
- - Maintained staff engagement through Leadership and Conflict Resolution techniques.
- - Demonstrated Sales & Client Relationship Management, Verbal Communication, and Goal Setting to exceed targets.
Operations Manager
World Class Security Company
12.2015 - 01.2023
- - Oversaw daily operations across 5+ client sites with over 60 security personnel.
- - Applied Problem Solving and Strategic Thinking in real-world scenarios.
- - Developed proficiency in MS Office Suite, Task Prioritization, and Written Communication.
Sales Representative – Verizon
Spring Strategies
05.2016 - 01.2017
- - Participated in intensive sales training
- - Delivered high-volume sales at multiple Walmart locations
- - Promoted services and maintained customer satisfaction
Intern
British Gas (BG)
05.2014 - 08.2014
- - Collaborated with management teams and participated in site visits
- - Gained exposure to project management and business strategy
OJT – Data Entry Specialist
Ministry of Finance
05.2013 - 08.2013
- - Performed administrative and technical support
- - Utilized Microsoft Office for data organization and reporting
Education
Bachelor of Business Administration - Business Management
Howard University
Washington, DC01.2016
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Fatima College
Trinidad, West Indies01.2009
Skills
- - Team Leadership & Motivation
- - Strategic Planning & Goal Setting
- - Decision Making & Problem Solving
- - Sales & Client Relationship Management
- - Conflict Resolution
- - Verbal and Written Communication
- - MS Office Suite (Word, Excel, PowerPoint, Outlook, Publisher)
- - Time Management & Task Prioritization
- - Ethical Business Practices
References
References available upon request
HONORS & AWARDS
- Athlete of the Camp 2010 – Republic Bank Youth Cup, - Most Promising Player 2007 – Republic Bank Youth Cup, - Most Valuable Player 2006 – North Zone U-14 Youth League
Timeline
Operations Supervisor
Office of the Attorney General and Legal Affairs
04.2019 - Current
Sales Representative – Verizon
Spring Strategies
05.2016 - 01.2017
Operations Manager
World Class Security Company
12.2015 - 01.2023
Intern
British Gas (BG)
05.2014 - 08.2014
OJT – Data Entry Specialist
Ministry of Finance
05.2013 - 08.2013
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Fatima College
Bachelor of Business Administration - Business Management
Howard University