Philomen Adams
Couva
Summary
Motivated Housekeeper with Number years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials. Energetic Housekeeper for national hotel chain offering outstanding communication and social skills. Real problem-solver thriving in both team-focused and individual work environments. Consistently meets room completion goals ahead of pace and above standards.
Overview
21
21
years of professional experience
Work History
Room Supervisor
ROYAL CARIBBEAN/CELEBRITY CRUISES
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Addressed customer feedback and complaints to maximize satisfaction.
- Evaluated employee performance and developed improvement plans.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Adhered to safety protocols by enforcing proper equipment usage.
- Established and enforced safety protocols and guidelines for staff.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Developed and implemented staff recognition programs to motivate and reward employees.
Room Attendant/floor Supervisor
ROYAL CARIBBEAN/CELEBRITY CRUISES
08.2001 - 06.2022
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Changed bed linens and collected soiled linens for cleaning.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Handled requests for extra linens, toiletries and other supplies.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Polished fixtures to achieve professional shine and appearance.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
Education
Mc Bean Hindu Primary School
Mc Bean Couva 06.1984
Science Education
COUVA PRIVATE GRAMMAR SCHOOL
COUVA - MORDERN STUDIES
UNION CLAXTONBAY SENIOR COMPREHENSIVE
CLAXTONBAY,ST MARGRETS05.1986
Geriatric Nursing
ALLEYENE'S CONVERLESNCE HOME PETTIE VALLEY
PETTIE VALLEY DIEGO MARTIN 03.1993
Skills
- Floor Cleaning,
- Storeroom Management
- Guest Room Confidentiality
- Supply Replenishment
- Linens and Toiletries
- Room Preparation
- COVID-19 Safety Procedures
- Inventory Restocking
- Trash Waste and Removal
- Room Turnover
- Housekeeping
- Room and Public Space Cleaning
- Cleaning Equipment Inspection
- Team Support and Collaboration
Timeline
Room Attendant/floor Supervisor
ROYAL CARIBBEAN/CELEBRITY CRUISES
08.2001 - 06.2022
Room Supervisor
ROYAL CARIBBEAN/CELEBRITY CRUISES
Mc Bean Hindu Primary School
Science Education
COUVA PRIVATE GRAMMAR SCHOOL
- MORDERN STUDIES
UNION CLAXTONBAY SENIOR COMPREHENSIVE
Geriatric Nursing
ALLEYENE'S CONVERLESNCE HOME PETTIE VALLEY
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