Preeya Ramesar
Tacarigua
Summary
Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising almost two decades.
Overview
20
20
years of professional experience
Work History
Library Assistant II
NALIS
01.2007 - 04.2022
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered questions from patrons and helped to find desired materials.
- Assisted patrons with printing and copying according to personalized requirements.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
Customer Service Representative
Social Welfare Division
01.2006 - 12.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Secretary
Computer Training and Telecommunications Services Limited
01.2004 - 12.2004
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Customer Service Representative
National Housing Authority
01.2002 - 12.2003
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
A Level: English Literature, History, Sociology
St Augustine Senior Secondary Comprehensive School
St AugustineCXC: History, English A&B, Integrated Science,
St Augustine Senior Secondary Comprehensive School
St AugustineCXC: Mathematics, Spanish, Social Studies
St Augustine Senior Secondary Comprehensive School
St AugustineSkills
- Database Management
- Patron Support
- Special Requests
- Cataloging of Materials
- Policy and Procedure Enforcement
- Accurate Recordkeeping
- Creative Solutions
- Sorting and Processing Donations
- Library Card Issuance
- Administrative Support
- Shelf Reading
- Display Creation
- Technical Report
- Interlibrary Loans
- Staff Training
- Literary Knowledge
- Catalog Update
- Adaptable and Flexible
- Library Organization
- Reference Assistance
- Patron Registration
- Educational Activities Planning
- Customer Inquiries
- Work Schedule Preparation
- Team Meetings
- Processes and Procedures
- Material Check-In and Check-Out
- Visitor Monitoring
Timeline
Library Assistant II
NALIS
01.2007 - 04.2022
Customer Service Representative
Social Welfare Division
01.2006 - 12.2006
Secretary
Computer Training and Telecommunications Services Limited
01.2004 - 12.2004
Customer Service Representative
National Housing Authority
01.2002 - 12.2003
A Level: English Literature, History, Sociology
St Augustine Senior Secondary Comprehensive School
CXC: History, English A&B, Integrated Science,
St Augustine Senior Secondary Comprehensive School
CXC: Mathematics, Spanish, Social Studies
St Augustine Senior Secondary Comprehensive School
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