Princess Victoria Lewis
#7 Seupersad Avenue, St Margaret's Village, Claxton Bay,Trinidad and Tobago
Summary
Organized Health Records Clerk with fifteen (15) years’ work experience in the public health sector couple with a strong drive for customer service delivery, problem solving, integrity, accountability and profound communication skills that have contributed to an organization development.
I have a strong drive and determination to excel and good work ethics and a strong sense for working as part of a team and contributing to achieving an organization goal.
Overview
19
19
years of professional experience
Work History
Health Records Clerk – Medical Records
South West Regional Health Authority
03.2009 - Current
- Responsible for the timely administration and record-keeping of patients.
- Register patients in the electronic and manual systems.
- Sort and file patients' records.
- Assist with the processing of police medical reports.
- Sort injury surveillance records.
- Register patients' deaths in the electronic and manual systems.
- Admit and discharge patients on the electronic system.
- Make and answer telephone calls.
- Retrieve existing patients' records.
- Assist with uploading and booking outpatient clinic appointments for patients.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Updated patient demographics on the medical record system.
- Reviewed medical records for completeness and accuracy, updating information as needed.
- Observed confidentiality and safeguarded all patient-related information.
- Implemented updates and improvements to electronic health records systems as directed.
- Maintained electronic health records for patients and ensured accuracy of data.
Clerical Assistant – Security Services
South West Regional Health Authority
01.2009 - 03.2009
- Make and answer telephone calls
- Enter complaints or incident reports in the electronic system.
- Maintain employees' work schedule.
- Issuing of vehicle passes.
- Issuing employees' staff ID badges.
- Sorting and filing of documents.
- Inputted data into spreadsheets for tracking purposes.
- Assisted with filing documents and maintaining records.
Accounts Receivable Clerk
Trintrac Limited
01.2006 - 12.2007
- Responsible for receiving payments for services offered to clients.
- Answer customers' questions about products, prices, and availability of credit terms.
- Contacting customers for the retrieval of payment for goods and services renders.
- Balancing accounts on a daily basis.
- Make and answer telephone calls.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Classified and summarized financial data to compile and enter in financial records
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
Education
Bachelors of Science - Occupational, Safety Health and Environmental Studies
University of Greenwich
01.2016
Associate of Science Degree - Occupational Safety and Health
Cipriani College of Labour and Co-operative Studies
01.2013
Certificate - Health Safety and Environment Management
University of the West Indies (South)
01.2010
Foundation in Accountancy Diploma level 3 -
Student Accountancy Centre
01.2006
Tax Consultancy & General Business Management -
C & D Business Enterprise Training Centre
01.2005
Certified Accounting Technician level 1 -
Institute of Tertiary Tutors
01.2004
Payroll, Vat and Peachtree Accounting course -
Add tech limited
01.2003
Computerized accounting, Practical accounting and book keeping course -
School of Practical Accounting
01.2003
Computer Literacy -
National Energy Skills Centre
01.1998
Skills
- Digital file maintenance
- Health records management
- Client confidentiality
- Information security
- Adaptability
- Time management
- Problem/Conflict resolution
- Customer service
- Communication skills
- Teamwork
References
- Jillian Noriega-Felix, South-West Regional Health Authority, Senior Health Record Officer, Jnoriega-felix@swrha.co.tt, 868-765-4714
- Dr. Shinneade Harewood, South-West Regional Health Authority, House Officer, Ag. Registrar, shinneadehareood@gmail.com, 868-759-3108
Professional Development Courses
- University of the West Indies Centre for Language Learning, Language Course (Chinese Mandarin), 09/01/2019, 04/30/2022
- University of the West Indies Centre for Language Learning, Language Course (Japanese) 1A, 01/01/21, 12/31/21
- Coursera, Johns Hopkins University, COVID-19 Contact Tracing, 01/01/21
- Coursera, Johns Hopkins University, Essential Epidemiologic Tools for Public Health, 01/01/21
- Coursera, Johns Hopkins University, Outbreaks and Epidemics, 01/01/21
- Coursera, University of California, Irvine, Managing Project Risks and Changes, 01/01/21
- Coursera, Yonsei University, First Step Korean, 01/01/21
- Coursera, Saint Petersburg State University, Japanese for Beginners 1, 01/01/21
- South-South-West Regional Health Authority, Prevention and Management of Aggression and Violence (PMAV), 01/01/19
- Southwest Regional Health Authority, Emergency Department, Mass Casualties Incident Command System, 01/01/19
- School of Business and Computer Science Ltd, Critical Thinking, 01/01/14
- South-West Regional Health Authority, Cellma user training course, 01/01/14
Affiliations
- Chinese Mandarin language learner.
Timeline
Health Records Clerk – Medical Records
South West Regional Health Authority
03.2009 - Current
Clerical Assistant – Security Services
South West Regional Health Authority
01.2009 - 03.2009
Accounts Receivable Clerk
Trintrac Limited
01.2006 - 12.2007
Bachelors of Science - Occupational, Safety Health and Environmental Studies
University of Greenwich
Associate of Science Degree - Occupational Safety and Health
Cipriani College of Labour and Co-operative Studies
Certificate - Health Safety and Environment Management
University of the West Indies (South)
Foundation in Accountancy Diploma level 3 -
Student Accountancy Centre
Tax Consultancy & General Business Management -
C & D Business Enterprise Training Centre
Certified Accounting Technician level 1 -
Institute of Tertiary Tutors
Payroll, Vat and Peachtree Accounting course -
Add tech limited
Computerized accounting, Practical accounting and book keeping course -
School of Practical Accounting
Computer Literacy -
National Energy Skills Centre