RONALDO LALOO
Summary
Experienced Visionary Founder known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and market analysis. Excel in communication, adaptability, and problem-solving to navigate complex business landscapes and drive sustained growth. Hardworking employee with a experience customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Internet Help Desk Technician
Columbus Communications Ltd
08.2015 - 10.2015
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Operated specialized diagnostic tools used to identify system faults.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
Youth Link Internship Program.
Republic Bank Limited
03.2016 - 10.2024
- Drafted professional memos, letters, and medical reports to support department objectives.
- Answered telephone calls to field inquiries from staff and customers seeking information.
- Maintained and organized files and stocked supplies to assist team needs and maximize performance.
- Maintained accurate records of all activities performed throughout internship period.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assisted customers with deposits and withdrawals, answered inquiries, and resolved issues.
- Built and maintained client relationships through quality, personalized interactions.
- Trained employees on cash drawer operation.
- Maintained confidentiality of bank records and client information.
- Maintained positive working relationship with fellow staff and management.
- Followed bank policies and procedures to ensure compliance with regulations.
- Educated customers on banking products such as loans, savings accounts, credit cards.
- Processed foreign currency exchange requests from customers.
- Kept up-to-date with changes in banking regulations and practices.
- Prepared daily reports of cash receipts, withdrawals, and other transactions.
- Balanced cash drawers accurately at end of shift.
- Provided excellent customer service to clients in person or over the phone.
- Identified opportunities for process improvements within the branch operations.
- Assisted with opening new accounts for customers including checking accounts.
- Reconciled discrepancies between teller transactions and computer records.
- Adhered to strict confidentiality guidelines when handling customer information.
Founder and CEO of Dazzle Palace
09.2020 - Current
- Ensured customers have a positive experience by providing enthusiastic, prompt, and personable service in an online retail environment, and networked and collaborated with local influencers.
- Develop targeted marketing campaigns for products.
- Create a monthly budget and manage the cost effectiveness of operations.
- Effectively manage the supply chain to ensure customer satisfaction, monitored through customer surveys.
- Develop a business plan mission statement and vision.
- Developed strategic initiatives to increase market share and revenue growth.
- Created and managed the company's financial budgeting, forecasting, and reporting systems.
Education
ASJA Boys Secondary School
07.2014
Skills
- Strategic Planning
- Customer Acquisition
- Team Engagement
- Team Leadership
- Partnership Building
- Entrepreneurial and Innovative
- Strategic Thinking
- Time management proficiency
Certification
First Aid Assistance
Affiliations
- Gym
- Outdoor Activities i.e Hiking / site seeing , camping , fishing and etc
- Cooking
- Travelling
References
- Teerath Deosingh - 868 - 497 - 5984
- Acklima Ali - Surujnath - 868 - 784 - 8600
- Anthony Sirju - 868 - 731 - 1610
- Andrea Alexander - 868 - 771 - 4687
Timeline
Founder and CEO of Dazzle Palace
09.2020 - Current
Youth Link Internship Program.
Republic Bank Limited
03.2016 - 10.2024
Internet Help Desk Technician
Columbus Communications Ltd
08.2015 - 10.2015
ASJA Boys Secondary School
First Aid Assistance
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