Rachel Hernandez
Human Resource Manager / Consultant
Arima
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
30
30
years of professional experience
Work History
Human Resource Manager
BZ Limited
2015.02 - Current
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
Assistant Manager Operations & Service
Scotiabank Trinidad And Tobago Limited
1998.10 - 2014.03
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Customer Service Manager
Prestige Holdings Limited
1994.06 - 1998.04
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Bachelor of Arts - Human Resource Management
Anglia Ruskin University - London
School Of Accounting & Management - St. Augustine06.2008
Skills
- Staff Management
- Corrective Action Planning
- Benefits Administration
- Organizational Development
- Labor Relations
- Employee Relations
- Payroll Administration
- Recruitment
REFERENCES
Alicia Richards - MBA, CAMS, FICA, AMLCA, CFCS
Compliance Manager.
Capital Markets Elite Group
724-9530
Merle Archbald
Operations Manager
Digimobile Communications Limited
302-1926
Simone Randoo
Operations Manager
Ashoka Dhaba / Chef Works
706-7818
Timeline
Human Resource Manager
BZ Limited
2015.02 - Current
Assistant Manager Operations & Service
Scotiabank Trinidad And Tobago Limited
1998.10 - 2014.03
Customer Service Manager
Prestige Holdings Limited
1994.06 - 1998.04
Bachelor of Arts - Human Resource Management
Anglia Ruskin University - London
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