RACHEL NUNES
Real Estate Agent
Malabar
Summary
Motivated individual with experience in managing small businesses and delivering excellent customer service. Eager to expand skills and knowledge while contributing to a team- oriented environment. Committed to personal and professional growth.
Overview
28
28
years of professional experience
13
13
years of post-secondary education
Work History
Real Estate Agent
Dream Homes Realty
04.2023 - Current
- Communicated with clients to understand property needs and preferences.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Owner/ Operator
Rachel’s Quik Stop
09.2021 - Current
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
Financial Advisor
Pan American Life Insurance Ltd.
12.2013 - 12.2021
- Maintain client portfolios and provide them with Financial Products suitable for attaining Financial goals
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle post retirement.
Food & Beverage Supervisor
Regent Star Hotel
12.2012 - 02.2013
- Ensure smooth running of the Food and Beverage Department & team members
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
Floor Manager
Bootleggers Restaurant & Sports Bar
12.2005 - 08.2012
- Administrative duties
- Personal advisor and assistant to Managing Director
- General management of employees and restaurant operation
- Staff recruitment, dismissing and discipline
- Assigning and delegating responsibilities to staff members and departments
- Resolving guest issues
- Purchasing restaurant supplies and equipment both locally and internationally
- Preparation of forth-nightly and daily staff rosters
- Supervising the smooth operation of shifts
- Implementing new ideas to promote customer awareness
- Ensuring customer service is properly executed
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of over 30 employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Opened managed Justin's Cafe
- Assisted with management operations of Bella Italia Restaurant
- Human Resource duties
Supervisor
Super Pharm
08.2005 - 12.2005
- Supervise staff members assigned to the Beauty Department
- Ensure the proper re-stocking of products for the Beauty Department
- Placing orders for goods
- Supervising customer service functions of Beauty Department
- Handling customer queries etc
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
Courts Ltd.
10.2004 - 12.2004
- Sales of furniture and appliances to customers
- Interviewing customers for Higher Purchase agreements
- Preparation of contracts for Higher Purchase agreements
- Entering customer information on a database
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Head Hostess
Bootleggers Restaurant & Sports Bar
08.2003 - 10.2004
- Supervise front door operations
- Took reservations and to-go orders by phone, answered customer questions, and informed accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Food Server
T. G. I Friday’s
01.2002 - 01.2003
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Cocktail Waitress
Island Club Casino
01.2000 - 01.2001
- Assisted with bartending duties during high-volume shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
Nail Technician
Colours Beauty Salon
01.1999 - 01.2000
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
Nail Technician
Turning Heads Beauty Salon
01.1998 - 01.1999
- Established strong client relationships through exceptional customer service and communication skills.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
Sales Clerk
Pennywise Cosmetics
01.1997 - 01.1998
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
Education
Introduction To Webpage Design
YTEPP LIMITED
Macoya 05.2001 - 08.2025
Real Estate
Practical Real Estate Training
04.2023 - 04.2025
ABE Certificate - HRM
Sital College of Tertiary Education
Tacarigua 06.2025 - 06.2009
N.E.C passes - Mathematics, Science, Communication & Cosmetology
El Dorado Senior Comprehensive School
Tacarigua 01.1995 - 05.1997
Skills
- Office Administration
- Computer Literacy
- Customer Service
- Hospitality
- Small Business Management
Timeline
ABE Certificate - HRM
Sital College of Tertiary Education
06.2025 - 06.2009
Real Estate
Practical Real Estate Training
04.2023 - 04.2025
Real Estate Agent
Dream Homes Realty
04.2023 - Current
Owner/ Operator
Rachel’s Quik Stop
09.2021 - Current
Financial Advisor
Pan American Life Insurance Ltd.
12.2013 - 12.2021
Food & Beverage Supervisor
Regent Star Hotel
12.2012 - 02.2013
Floor Manager
Bootleggers Restaurant & Sports Bar
12.2005 - 08.2012
Supervisor
Super Pharm
08.2005 - 12.2005
Customer Service Representative
Courts Ltd.
10.2004 - 12.2004
Head Hostess
Bootleggers Restaurant & Sports Bar
08.2003 - 10.2004
Food Server
T. G. I Friday’s
01.2002 - 01.2003
Introduction To Webpage Design
YTEPP LIMITED
05.2001 - 08.2025
Cocktail Waitress
Island Club Casino
01.2000 - 01.2001
Nail Technician
Colours Beauty Salon
01.1999 - 01.2000
Nail Technician
Turning Heads Beauty Salon
01.1998 - 01.1999
Sales Clerk
Pennywise Cosmetics
01.1997 - 01.1998
N.E.C passes - Mathematics, Science, Communication & Cosmetology
El Dorado Senior Comprehensive School
01.1995 - 05.1997
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