Rachel Pierre
63A Morne Coco Road, Maraval
Summary
Detail-oriented Administrative Clerk with strong organizational and interpersonal skills. Experienced in managing tasks under pressure and providing excellent customer service. Seeking to transition to the Aviation Industry, offering a commitment to safety, comfort, and exceptional service. Ready to bring a professional, calm, and friendly approach to enhancing the passenger experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Trinidad and Tobago Regiment
09.2018 - Current
- Provide comprehensive administrative support to the ICT department, handling all requests for ICT equipment throughout Regiment
- Respond to and manage internal and external customer service inquiries, including communication with other formations, suppliers, and contractors.
- Co-ordinate the requesting and distribution of ICT equipment, maintaining accurate inventory records.
- Format and prepare documents and reports, ensuring compliance with military regulations and standards.
- Serve as the primary point of contact for external suppliers and service providers, managing relationships and ensuring equipment and services are delivered on time.
- Maintain effective communication with other departments within the regiment, ensuring that all ICT needs are met promptly.
- Manage the creation, updating, and password changes for TTR email accounts for all TTR personnel.
Customer Service Champion
HD CAFE- Haagen Dazs
11.2017 - 02.2018
- Greeted customers and assisted with their orders
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations calmly, ensuring positive outcomes for all parties involved.
- Managed the cleanliness of the customer's environment
- Maintained comprehensive knowledge of all Haagen Daz products and menu items.
- Worked closely with other team members to ensure smooth operations during peak hours.
Education
Bachelor of Science - Social Work
University of The Southern Caribbean
06-2026
O' Level Subjects -
Tranquility Secondary School
06-2016
Skills
- Professional appearance
- Emergency procedures
- Customer Service Oriented
- Courteous
- Time management
- Team collaboration
- Guest services
- Excellent Written & Verbal Communication Skills
Certification
- Flight Attendant Swimming (RWB Aquatic Academy) February 2025
- First Aid & C.P.R ( Emergency Care & Safety Institute) January 2025
Timeline
Administrative Clerk
Trinidad and Tobago Regiment
09.2018 - Current
Customer Service Champion
HD CAFE- Haagen Dazs
11.2017 - 02.2018
Bachelor of Science - Social Work
University of The Southern Caribbean
O' Level Subjects -
Tranquility Secondary School
Similar Profiles
Wendell GilkesWendell Gilkes
Warrant Officer Class 1 at Trinidad And Tobago RegimentWarrant Officer Class 1 at Trinidad And Tobago Regiment
ALVIN PETERSONALVIN PETERSON
Security Officer at Vehicle Maintenance Company of Trinidad and TobagoSecurity Officer at Vehicle Maintenance Company of Trinidad and Tobago
Romelia RiversRomelia Rivers
TTDF Military Academy Senior Enlisted Advisor at Trinidad And Tobago Defence Force (Regiment)TTDF Military Academy Senior Enlisted Advisor at Trinidad And Tobago Defence Force (Regiment)