Raeanna Sadar
Williamsville
Summary
Dedicated and Results-Oriented Customer Service Representative with extensive experience in sales and service. Solid team player with positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
19
19
years of professional experience
Work History
Loans Officer
First Citizens Bank Limited-Gulf View Branch
07.2023 - Current
- Markets and cross-sells the Group’s products & services and creates new business opportunities by conducting interviews and group presentations for individuals and businesses at various locations to achieve assigned targets
- Provides input in the development of the Branch market plan as required
- Interviews customers for personal loans and credit facilities
- Conducts regular visits to prospective and existing customers to ensure that their business needs are satisfied while developing and maintaining business relationships to increase market share as required
- Recommends product solutions to customers by using relevant financial planning techniques and concepts to support them in the achievement of their goals
- Liaises with customers to assist in regularization of delinquent accounts and overdrafts, where applicable
- Performs annual credit reviews on all assigned accounts for approval on a timely basis
- Inputs data and submits confidential credit reports for the attention of banks and other financial institutions upon request
- Performs non-cash Teller Posting and File Maintenance functions
- Assists with the review of the overdrawn DDA accounts and liaises with customers to ensure regularization
- Performs the roles of an authorized Signatory as required, Branch Lock-Up Officer as rostered as well as Teller Lock-Up Officer as required
- Performs monthly random cash counts for the branch as required
- Performs daily the role of joint custodian for vault keys, combinations, Credit Cards/Pins, as required
- Assists in the preparation of Branch monthly reports and campaign reports as required
- Ensures that customers’ files are maintained and updated through customer profiling to ensure effective management of financial affairs
- Responds to customers’ requests, enquiries, incoming and outgoing calls, both local and foreign, in a courteous and timely manner consistent with operating standards and escalation to Supervisor/Manager where necessary
- Completes special projects and other related activities as assigned by the Supervisor/Manager
- Acting Loans Supervisor
Customer Service Representative - Loans
First Citizens Bank Limited-Gulf View Branch
04.2014 - 06.2023
- Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepares dossiers for loans disbursed and submits to the Supervisor for onward transmission to Central Branch Support Unit -Lending when required.
- Collates supporting collateral documents, preparing approves facilities for disbursement of funds to customers account when required.
- Performing non-cash Teller Posting, Balancing and File Maintenance Functions.
- Assisting with loans exceptions/discrepancies in a timely manner.
- Preparing correspondence such as letters, forms and other documents as assigned.
- Completes Immigration and Security Bond items.
- Assigned Teller Lock-up Relief Officer/Officer when applicable.
- Assigned credit card/pin custodian as required.
Acting Head Teller
First Citizens Bank Limited - Gulf View Branch
02.2014 - 04.2014
- Assisted with the day to day operations of the Teller Department such as overseeing First Sets trainees and scheduling rotating working hours.
- Assisted in monitoring customer traffic and transaction times.
- Provided assistance to staff who are experiencing difficulty in balancing their cash.
- Notifies Teller’s lock up officer promptly when differences occur for a cash count.
- Conducted periodic checks to ensure the proper security of assigned work station.
- Assisted with the completion of the Teller Differences Report.
- Reviewed electronically rejected cheques placed in the Clearings Queue.
- Under dual custody replenishing and balancing the ATM, posting ATM transactions and investigating/referring any discrepancies that may occur.
- Performed currency transaction reports for foreign currency.
Customer Service Representative
First Citizens Bank Limited - Gulf View Branch
05.2013 - 02.2014
- Opening of various accounts types.
- Completing the branch daily clearings, batching cheques to send to Payments Processing Centre.
- Filing of signature cards, reports and other relevant documents.
- The completion of the branch daily and weekly foreign report in a timely manner.
- Assigned safety deposit box custodian, ensuring all outstanding payments are updated in a timely manner.
- Performed functions associated with the re-activation of accounts.
Acting Head Teller
First Citizens Bank Limited - Gulf View Branch
04.2013 - 05.2013
Customer Service Representative
First Citizens Bank Limited, Gulf View
01.2013 - 02.2013
Teller
First Citizens Bank Limited, Gulf View
11.2011 - 12.2012
Acting Head Teller
First Citizens Bank Gulf View
07.2011 - 11.2011
Teller/Customer Service Representative
First Citizens Bank Limited - Gulf View Branch
02.2007 - 07.2011
Administrative Office, Laboratory and Library Assistant
Presentation College | San Fernando
09.2006 - 02.2007
Education
ABE - Business Management And Marketing
CTS College of Business And Computer Science
03-2023
Professional Certificate - Financial Advisors Programme in Banking Specialization
The Institute of Banking And Finance of Trinidad
G.C.E Ordinary Level - Additional Mathematics
Marabella Senior Comprehensive School
G.C.E Advanced Level - undefined
Marabella Senior Secondary School
Skills
- Computer Skills: Proficient in Word, Excel, Access Power Point
- Internet and Email, Peachtree Accounting
- Time management and problem solving
- Dependability
- Understanding Customer Needs
- Multitasking and Prioritization
- Transaction Processing
- Promotional Support
- Adaptive Team Player
- Critical Thinking
Timeline
Loans Officer
First Citizens Bank Limited-Gulf View Branch
07.2023 - Current
Customer Service Representative - Loans
First Citizens Bank Limited-Gulf View Branch
04.2014 - 06.2023
Acting Head Teller
First Citizens Bank Limited - Gulf View Branch
02.2014 - 04.2014
Customer Service Representative
First Citizens Bank Limited - Gulf View Branch
05.2013 - 02.2014
Acting Head Teller
First Citizens Bank Limited - Gulf View Branch
04.2013 - 05.2013
Customer Service Representative
First Citizens Bank Limited, Gulf View
01.2013 - 02.2013
Teller
First Citizens Bank Limited, Gulf View
11.2011 - 12.2012
Acting Head Teller
First Citizens Bank Gulf View
07.2011 - 11.2011
Teller/Customer Service Representative
First Citizens Bank Limited - Gulf View Branch
02.2007 - 07.2011
Administrative Office, Laboratory and Library Assistant
Presentation College | San Fernando
09.2006 - 02.2007
Professional Certificate - Financial Advisors Programme in Banking Specialization
The Institute of Banking And Finance of Trinidad
G.C.E Advanced Level - undefined
Marabella Senior Secondary School
ABE - Business Management And Marketing
CTS College of Business And Computer Science
G.C.E Ordinary Level - Additional Mathematics
Marabella Senior Comprehensive School
Similar Profiles
Velma R. EdwardsVelma R. Edwards
Credit Risk Officer; at First Citizens Bank (Barbados) LimitedCredit Risk Officer; at First Citizens Bank (Barbados) Limited
Kevin FelicianKevin Felician
Human Resources Officer (Ag.) at First Citizens Bank LimitedHuman Resources Officer (Ag.) at First Citizens Bank Limited
AMYRE STUARTAMYRE STUART
Retroactive Due Diligence Officer at First Citizens Bank LimitedRetroactive Due Diligence Officer at First Citizens Bank Limited
Craig LopezCraig Lopez
Salesperson at SmjaleeelSalesperson at Smjaleeel
ADIBA KHANADIBA KHAN
Counselor at Training at Best Self Behavioral HealthCounselor at Training at Best Self Behavioral Health