Ranelle Thomas
Diego Martin
Summary
My objective is to secure a position where i can use my experience working in the hospitality industry to serve and represent the company. skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in the bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
21
21
years of professional experience
Work History
Bartender / Barserver/ Barista
Celebrity Cruises
01.2018 - Current
- Greeted customers and provided excellent customer service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Customer Service Agent
Swissport
09.2016 - 01.2017
- Company Overview: Piarco International Airport
- Piarco International Airport
Receptionist
Desk Restaurants Ltd
St James
10.2014 - 01.2015
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Directs visitors by maintaining employee and department directories; giving instructions.
- Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
- Receptionist Skills and Qualifications: Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management
Food and Beverage Manager
Royal Princess Casino
10.2013 - 08.2014
- Company Overview: Movie Town
- Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
- Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
- Supports and supervises an effective monthly self inspection program.
- Operates all department equipment as necessary and reports malfunction.
- Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Understands employee positions well enough to perform duties in employees' absence.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Monitors and maintains the productivity level of employees.
- Verifies that all team members/supervisors understand the brand specific philosophy.
- Maintains the operating budget, and verifies that standards and legal obligations are followed.
- Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed.
- Movie Town
Bar Manager
Trader Jack Restaurant Holdings Ltd
03.2009 - 10.2013
- Company Overview: Movie Town
- Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures.
- Manages day-to-day operations verifying that the quality, standards are met and meeting the expectations of the customers on a daily basis.
- Maintains the operating budget, and verifies that standards and legal obligations are followed.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Opening and closing of restaurant and balancing daily sales.
- Movie Town
Bartender/Server
T.G.I Fridays
01.2004 - 10.2008
- Carefully followed safety and sanitation policies handling food and beverages.
- Poured drinks using standard pour according to specifications.
- Managed strict beverage control to minimize waste.
- Ensured liquor was secured at the end of shifts.
- Uphold strict cash handling procedures.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Verified that guests at the bar were of legal age.
- Refused service to intoxicated guests.
- Notified a manager if a guest was intoxicated or rude to other guests.
- Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
- Closed out cash register and prepared cashier report.
- Retrieved liquor, wine and beer from various storage facilities.
- Served each guest courteously, quickly and efficiently.
- Consistently used suggestive selling techniques.
- Maintained a consistent, regular attendance record.
Education
Common entrance -
ST JOSEPH GIRLS RC- PRIMARY SCHOOL
ST JOSEPH01.1999
English A, Mathematics, P.O.B, Social Studies, Economics
BISHOP'S CENTENARY
WOOD BROOKSkills
- Advance Microsoft office skills
- Highly dependable
- Customer focus
- Multitasking skills
- Verbal communication skills
- Handles pressure well
- Hospitality background
- POS systems
- Service-oriented
- Front desk experience
- Casino background
- Efficient
- Team building
Timeline
Bartender / Barserver/ Barista
Celebrity Cruises
01.2018 - Current
Customer Service Agent
Swissport
09.2016 - 01.2017
Receptionist
Desk Restaurants Ltd
10.2014 - 01.2015
Food and Beverage Manager
Royal Princess Casino
10.2013 - 08.2014
Bar Manager
Trader Jack Restaurant Holdings Ltd
03.2009 - 10.2013
Bartender/Server
T.G.I Fridays
01.2004 - 10.2008
Common entrance -
ST JOSEPH GIRLS RC- PRIMARY SCHOOL
English A, Mathematics, P.O.B, Social Studies, Economics
BISHOP'S CENTENARY