Raphael John
San Juan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Project Manager (Consultant)
CRAFTMASTER Limited
11.2017 - Current
- Met with clients to clarify specific requirements of each project Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels. Tracked project performance, specifically to analyze the successful completion of short- and long-term goals Met budgetary objectives and made adjustments to project constraints based on financial analysis Developed comprehensive project plans to be shared with clients as well as other staff member
- Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked with customers to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Senior Information Technolgy Operator
IGT, GTECH Latin America Corporation T & T
10.2015 - 12.2021
- Conducted routine maintenance, reviews and audits as it relates to enterprise environment and
- Created project plans for information systems development and testing Scheduling a team of support personnel for 24/7 support operations and planning data backup procedures to ensure the data availability
- Managed the development of policy, standards and procedures for ICT capacity management, and ensure that the capability, functionality and sustainability of the hardware and software met the business needs
- Managed the ICT storage and backup systems to provide agreed service levels, and to satisfy the data protection and disaster recovery requirements of the GTECH Monitor systems for problems and undertaking corrective actions by following the Escalation.
- Procedures as well as GTECH Incident management process.
Outreach Assistant
WASA
11.2019 - 01.2023
- Organizes venue, training materials and equipment in preparation for the conduct of training sessions for community groups/organizations /schools Arranges and maintains a schedule of all appointments and prepares meeting agenda, minutes for community meetings both virtual and in person
- Conducts Water Sample Exercises and performs Water Quality Testing both on the field and laboratory Monitored and Audited system performance and made necessary recommendations for improvements Formulates project objectives and requirements
- Established presence within community.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Participated in team-building activities to enhance working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Job Scheduler/Production Control Planner
RBC Financial (Caribbean) Limited
05.2009 - 09.2015
- Performed advisory services including client interviews, problem analysis, and advanced fact gathering
- Developed and Implemented Management Information Strategies.
- Used Temenos T24 core banking software to schedule Jobs.
- Monitored and Audited system performance and made necessary recommendations for improvements.
- Supervised the operations and maintenance of all software applications and computer hardware
- Planned and established production schedules and optimized control levels for diversified Information Technology Operations.
- Used ASG-Zeke Automation software to monitor,schedule and record production resources for all facets of Operations planning.
Data Output Manager
RBC Financial Caribbean
03.2011 - 09.2011
- Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow within ten (10) departments and cut down paperwork by 75%
- Resolved problems, improved operations and provided exceptional service.
- Ensured Service Level Agreement were met and uptime of devices more than 99.5% Creation of processes, documentation, implementation and its review
- Ensured service desk smooth operations,functionality review and quality improvement
- Prepared variety of different written communications, reports and documents.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Reviewed daily developments, impacts on operations, and its functionality
- Collaborated on all major projects related to Backup and Recovery.
- Ensured Operations Managed Data Centre with Network,Servers and Telecom racks with availability 24 /7.
Education
BSc(Hons) - Information Systems And Management
University of London
09.2006 - 09.2011
MBA - Project Management
Anglia Ruskin University
09.2016 - 09.2018
Skills
Project manager supervision
Accomplishments
- Construction Project Management Highlights Construction of four two bedroom apartments for real estate investing ($2.5M)
- Managed construction projects of five LSA houses in the Housing and Village Improvement
- Programme;($750K); procured all material and contractors, supervised contractors and inspected the quality throughout the stages of Foundation, Floor Framing, Walls, Roofing, Electrical, Plumbing,and Finishing works
- Managed construction of Retaining walls and Foundation works for Multi Purpose Facility; ($2M)procured all material and contractors, supervised contractors and inspected the quality throughout the stages of Demolition,Concrete work, excavation, brickwork and block work
- Managed thirty refurbishment and restoration projects ($1M) ;established a subcontractor co-ordination agreement, whereby each subcontractor would owe duties to each other to co-ordinate with the others for installation of HVAC Systems, Cabinetry Works, Roofing,Ceiling Electrical and Road Road Paving
IT Service Delivery Operations Highlights
- Complete life cycle knowledge from designing,planning, migration,implementation and operational
- Complete process knowledge of managing applications, operating systems, hardware requirements and operational manpower requirement planning Data Centre and NOC
- Experience in establishment of Data Centre and Creation of NOC
- Vendor Management Process knowledge of handling vendors and operating as vendor for very high end Commercial projects
- Knowledge of Request for Proposal (RFP) document creation,Tender Process and rate negotiation
TECHNICAL KNOWLEDGE Operations Management: Facilities Planning and Management,Budgeting,Scheduling Risk Management: Organizational Risk and Safety and Health Legislation Fundamentals of Purchasing and Vendor Management IT Operations / IT Service Management, End User Support Management Linux Shell Microsoft Office Suite.
Timeline
Outreach Assistant
WASA
11.2019 - 01.2023
Project Manager (Consultant)
CRAFTMASTER Limited
11.2017 - Current
MBA - Project Management
Anglia Ruskin University
09.2016 - 09.2018
Senior Information Technolgy Operator
IGT, GTECH Latin America Corporation T & T
10.2015 - 12.2021
Data Output Manager
RBC Financial Caribbean
03.2011 - 09.2011
Job Scheduler/Production Control Planner
RBC Financial (Caribbean) Limited
05.2009 - 09.2015
BSc(Hons) - Information Systems And Management
University of London
09.2006 - 09.2011
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