Raquel Zoe Birsa
Chaguanas
Summary
Responsible Human Resources/ Legal Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of labour law, litigation documentation,customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with best industry practices.
Overview
3
3
years of professional experience
Work History
Human Resources/Legal Assistant
Tricare Medical Centre Ltd
2022.01 - Current
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Created and completed personnel forms for hires, terminations and position changed
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Improved productivity initiatives while coordinating itineraries and scheduling appointments..
- Tracked various statistics and kept detailed records to support human resources department.
- Compiled employee records from individual departments to maintain central files.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Prepared Employee Contracts and Service Provider Agreements.
- Prepared Non-Disclosure Agreements.
- Assisted in the creation of policies and procedures (eg. leave policy, disciplinary policy etc.)
- Assisted in the disciplinary process.
- Created forms for employees to report incidents and concerns.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents.
- Scheduled appointments and court appearances.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Receptionist
Tricare Medical Centre Ltd
2021.08 - 2022.01
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Coordinated patient scheduling, check-in, check-put and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
Administrative Clerk
JAMS Transport Ltd
2017.01 - 2018.08
- Managed the day-to-day operations of the business
- Created welcoming environment for customers by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Responsible for most administrative tasks.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Provided direction, support and ongoing feedback to staff.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prioritized, planned, and adjusted schedules (of both the business and employees) as necessary to maximize sales.
Cashier
Fotocraft Ltd
2017.07 - 2017.09
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise in front lanes.
- Photocopied documents for customers.
- Facilitated the payment of bills (telephone, wifi etc)
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
BSC - Law
UNIVERSITY OF LONDON
2023
HOLY FAITH CONVENT, COUVA
2018
MONTROSE GOVERNMENT PRIMARY SCHOOL
2011
Skills
- Excellent communication
- Knowledge of Labour Law
- Legal Terminology
- Contract Preparation
- MS Office Proficiency
- Employee Interviews
REFRENCES
1) DR. SHARAZ MOHAMMED
Registrar Urology, Medical Director - Tricare Medical Centre Ltd
(868) 364-6194
2)Mrs.EDLIN ROCHFORD (BA, DipEd, Med)
Retired teacher and dean, author - Holy Faith Convent, Couva.
(868) 776-1884
3)Sr.THERESA VIALVA
Principal - Holy Faith Convent, Couva.
(868) 780-5820
Timeline
Human Resources/Legal Assistant
Tricare Medical Centre Ltd
2022.01 - Current
Receptionist
Tricare Medical Centre Ltd
2021.08 - 2022.01
Cashier
Fotocraft Ltd
2017.07 - 2017.09
Administrative Clerk
JAMS Transport Ltd
2017.01 - 2018.08
BSC - Law
UNIVERSITY OF LONDON
HOLY FAITH CONVENT, COUVA
MONTROSE GOVERNMENT PRIMARY SCHOOL
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