Raven Turner
Port of Spain,POS
Summary
The Director, Human Resources
Level 4 Head Office
Ministry of Works and Transportation
2-4 London Street
Port of Spain 100623
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in Customer oriented industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Quality Compliance Officer
North West Regional Health Authority
Port of Spain
01.2014 - Current
- Resolve internal and external Customer Relations issues.
- Conduct inspections and recommend remedial measure to resolve issues.
- Document and investigate customer complains.
- Prepare reports and statistical data for presentation.
- Provision of guidelines, standards, policies and procedures.
- Ensure that requirements of Client Feedback Systems are properly maintained and administered.
- Facilitate Quality Coordination as well as representatives from Ministry of Health and Client Feedback Systems.
- Conduct daily visits to clinical areas, provide and collect information for implementation of remedial measures.
- Adherence to Human Resource and Organizational Guidelines
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Collaborated with team members to achieve target results
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Created plans and communicated deadlines to complete projects on time
Quality Coordinator
North West Regional Health Authority
Port of Spain
12.2020 - 02.2021
- Plan and implement actions to achieve quality targets identified in NWRHAs Business and Quality Plans.
- Assist Quality Manager in facilitating Quality Standards and Statutory compliance training.
- Participate in quality audit and compliance assessment to determine readiness for accreditation.
- Collaborate with clinical and non-clinical heads of department to ensure maintenance of standards, protocols and procedures for effective service delivery.
- Contribute to maintenance of policy and procedures which supports strategic, quality and continuous improvement agenda of NWRHA.
- Ensure that infection prevention and control policies and guidelines are implemented throughout NWRHA.
- Assist with investigation of incoming complaints and prepare reports as requested by Quality Manager.
- Provide status reports to Quality Manager as required.
- Convene meetings with heads of department to address complaints and provide feedback to complainants.
- Meet with department heads to discuss findings of reports and determine appropriate action
- Maintain complaints register and refers unresolved customer complaints to Quality Manager for action.
- Advise Customer Relations Officers and Customer Service Representatives on strategies for addressing user complaints.
- Work with Customer Relations Officer and Customer Service Representatives to implement and maintain system of continuous monitoring of service delivery and to ensure compliance within NWRHA.
- Provide office of the Quality Manager with client feedback data.
- Review daily quality improvement systems and Infection Control Surveillance reports and intervenes proactively on potential problems.
- Establish systems for monitoring the quality of supplies used in the delivery of care.
- Perform other related duties as assigned.
- Addressed non-conformance issues
Quality Coordinator
North West Regional Health Authority
Port of Spain
06.2016 - 08.2016
- Plan and implement actions to achieve quality targets identified in NWRHAs Business and Quality Plans.
- Assist Quality Manager in facilitating Quality Standards and Statutory compliance training.
- Participate in quality audit and compliance assessment to determine readiness for accreditation.
- Collaborate with clinical and non-clinical heads of department to ensure maintenance of standards, protocols and procedures for effective service delivery.
- Contribute to maintenance of policy and procedures which support strategic, quality and continuous improvement agenda of NWRHA.
- Ensure that Infection Prevention and Control policies and guidelines are implemented throughout NWRHA.
- Assist with investigation of incoming complaints and prepare reports as requested by Quality Manager.
- Provide status reports to Quality Manager as required.
- Convene meetings with heads of department to address complaints and provide feedback to complainants.
- Meet with department heads to discuss findings of reports and determine appropriate action
- Maintain complaints register and refers unresolved customer complaints to Quality Manager for action.
- Advise Customer Relations Officers and Customer Service Representatives on strategies for addressing user complaints.
- Work with Customer Relations Officer and Customer Service Representatives to implement and maintain system of continuous monitoring of service delivery and to ensure compliance within NWRHA.
- Provide office of Quality Manager with client feedback data.
- Review daily quality improvement systems and Infection Control Surveillance reports and intervenes proactively on potential problems.
- Establish systems for monitoring quality of supplies used in delivery of care.
- Perform other related duties as assigned.
Customer Support Associate
Delta Window and Doors Ltd
Aranguez
03.2013 - 12.2013
- Attract potential customers by answering product and service questions, suggest information about other products and services
- Opens customer accounts by recording account information
- Maintain customer records by updating account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; and follow up to ensure resolution
- Maintains financial accounts by processing customer adjustments.
Customer Support Associate
MACYS
New York
08.2010 - 08.2012
- Maintain customer service and selling as priority
- Demonstrate knowledge of store products and services and use this knowledge to build sales
- Practice suggestive selling, offering every customer related items in order to drive multiple sales
- Understand and properly execute all systems and procedures to ensure quick and efficient transaction
- Handle returns graciously, always saying yes and involving management when judgments need to be made
Administrative Coordinator
CJ'S ACCOUNTING SERVICE
Brooklyn
06.2009 - 08.2012
- Handle administrative requests and queries from senior managers
- Organize and schedule appointments for clients
- Plan meetings and take detailed minutes
- Manage and route phone calls appropriately
- Process and report on office expenses
- Maintain physical and digital employee records
Education
Associate of Applied Science - Journalism And Public Relations
COSTAATT
Trinidad And Tobago12.2019
High School Diploma -
East Brooklyn Access
Brooklyn, New York01.2011
Introduction To Business Software
DELTASOFT Computer Training
Port Of Spain, POS04.2006
Journalism
Institute of Broadcasting Careers
Port Of Spain, POS09.2006
Skills
- Microsoft Office
- Flexible and Adaptable
- Data Entry
- Decision-Making
- Excellent Communication
- Analytical and Critical Thinking
- Multitasking Abilities
- Teamwork and Collaboration
- Strategic planning
- Critical thinking skills
Languages
English
Native language
English
Proficient
C2
Timeline
Quality Coordinator
North West Regional Health Authority
12.2020 - 02.2021
Quality Coordinator
North West Regional Health Authority
06.2016 - 08.2016
Quality Compliance Officer
North West Regional Health Authority
01.2014 - Current
Customer Support Associate
Delta Window and Doors Ltd
03.2013 - 12.2013
Customer Support Associate
MACYS
08.2010 - 08.2012
Administrative Coordinator
CJ'S ACCOUNTING SERVICE
06.2009 - 08.2012
Associate of Applied Science - Journalism And Public Relations
COSTAATT
High School Diploma -
East Brooklyn Access
Introduction To Business Software
DELTASOFT Computer Training
Journalism
Institute of Broadcasting Careers
Similar Profiles
Chandrawatie Maharaj-RamlalChandrawatie Maharaj-Ramlal
Registered Nurse at North West Regional Health AuthorityRegistered Nurse at North West Regional Health Authority
Druva Keshava SookrajDruva Keshava Sookraj
Registrar at North West Regional Health AuthorityRegistrar at North West Regional Health Authority
JOEL RAMSAMOOJJOEL RAMSAMOOJ
Registered Nurse at North West Regional Health AuthorityRegistered Nurse at North West Regional Health Authority