Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ray Gopaul

La Romaine

Summary

Customer centric, analytical and innovative with strong experience in Strategic Planning and Execution,Business Development, Financial Control, Risk Management and Project Management both at a Senior Management and Operational level.

Overview

34
34
years of professional experience

Work History

Management Consultant

Management Consultant
05.2023 - Current
  • Analyze clients' business processes, systems, and data to identify areas for improvement
  • Develop strategic recommendations to enhance organizational efficiency and effectiveness
  • Assist in the design and implementation of new business strategies, processes, or systems
  • Conduct research and gather data to support project objectives and client decision-making
  • Facilitate workshops and meetings to gather client input and present findings and recommendations
  • Provide expert advice on organizational change management and best practices
  • Prepare detailed reports, presentations, and proposals for clients' Executive and Board approval
  • Support project planning, management, and delivery within agreed timelines and budgets.
  • Build and maintain strong client relationships and ensure high levels of client satisfaction.
  • Keep abreast of industry trends, emerging practices, and competitive landscape and provide recommendations on strategic and tactical adjustments.

Manager Business Development and Portfolio Management

First Citizens Bank - Digital Banking
10.2013 - 04.2023
  • Accountable for the financial control and the cumulative value delivered for the respective Digital Banking projects through the assumed responsibility of Project Sponsor /Project Manager. Effective project management of the certification and introduction of new vendors to expand payment modalities (Ecommerce, ATM upgrades, mobile point of sale solutions) as well as significant security certifications in the transition to chip and pin.
  • Accountable for the financial control of the settlement processes that support the payments systems (approximately 8 Billion annually).
  • Formulate business strategy through environmental scanning and needs analysis of target market to facilitate business growth and maximize profitability for the Digital Banking Portfolio
  • Function as critical Bank resource and liaison to International payment associations VISA and MasterCard in relation to development and implementation of new payments technologies and supporting policies for the card payment industry
  • Develop and implement appropriate business models and complete the structuring of proposals for significant Digital Banking projects
  • Led the team in building and maintaining relationships with the internal and external customers and enhancing sales and service strategy coupled with process innovation to be the bank of choice for Digital banking solutions in the market .

Manager Acquiring Business

First Citizens Bank - Electronic Banking Unit
03.2007 - 10.2013
  • Led the team to attain annual profitability and customer service delivery goals, which complements the commercial and corporate service offering of the bank.

Group Risk Manager

First Citizens Bank - Risk and Portfolio Management
03.2005 - 03.2007
  • Worked with external consultant EY and Senior Manager to adapt and implement an Enterprise Risk Management Framework for the bank, which included policy and procedure development, training of the management team in risk assessment and preparing risk management reports to the Executive Management and the Board.

Junior Finance Manager

First Citizens Bank - Finance and Planning
01.1996 - 03.2005
  • Prepared annual budgets and financial reporting to Executive Management and the Board of the First Citizens Group on actual performance to budget with relevant management's discussion, analysis and remedial action where necessary.

Loans Officer / Loans operations

First Citizens Bank
04.1991 - 12.1995
  • Responsible for the attainment of loan sales targets and the effective processing of loan applications and other relevant procedures in accordance with the credit policy of the bank.

Education

Masters of Business Administration - Entrepreneurship and Innovation

Anglia Ruskin University
UK
01.2021

Certificate in Business Accounting -

Chartered Institute of Management Accountants
UK
01.1994

Skills

  • Project management
  • Problem-solving and analytical
  • Strong leadership and managerial skills
  • Excellent communication skills
  • High emotional intelligence
  • Innovative
  • Organized
  • Detailed
  • Customer centric
  • Diplomatic
  • Ability to interact at all levels

References

Available upon request

Timeline

Management Consultant

Management Consultant
05.2023 - Current

Manager Business Development and Portfolio Management

First Citizens Bank - Digital Banking
10.2013 - 04.2023

Manager Acquiring Business

First Citizens Bank - Electronic Banking Unit
03.2007 - 10.2013

Group Risk Manager

First Citizens Bank - Risk and Portfolio Management
03.2005 - 03.2007

Junior Finance Manager

First Citizens Bank - Finance and Planning
01.1996 - 03.2005

Loans Officer / Loans operations

First Citizens Bank
04.1991 - 12.1995

Masters of Business Administration - Entrepreneurship and Innovation

Anglia Ruskin University

Certificate in Business Accounting -

Chartered Institute of Management Accountants

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Ray Gopaul