Overview
Work History
Timeline
CustomerServiceRepresentative
Razier Harragin

Razier Harragin

Diego Martin

Overview

20
20
years of professional experience

Work History

Virtual Assistant

Nexus Consulting
08.2005 - Current
  • Streamlined emails and calendar by implementing advanced filtering and scheduling techniques, prioritising and responding to emails and scheduling meetings
  • Developed and implemented a comprehensive office management system that streamlined operational processes, resulting in an increase in efficiency
  • Developed and optimised customer relationship management system that improved customer satisfaction and retention
  • Developed and implemented policies and procedures to reduce errors and improve customer service
  • Transcription and validation of data from source documents to electronic format
  • Compile and analyse data to produce accurate reports and presentations for stakeholders
  • Edit and format documents and presentations for accuracy, clarity, and consistency, including training manuals
  • Manage all office correspondence such as answering phone calls, responding to call and emails within 24 hours
  • Created and manage business website
  • Perform ongoing customer/market research and demographic profiling to identify and capitalise on unmet market needs

Virtual Teacher

Dunross Preparatory School
11.2017 - Current
  • Virtually taught classrooms of 27 students, using Google Meet and Zoom
  • Effectively used online learning tools Google Classroom and Seesaw, that improved student understanding and willingness to learn
  • Established positive relationships with students, parents, and faculty, resulting in improved classroom morale
  • Collaborated with teachers and administrators to develop and implement school-wide initiatives
  • Continually utilised technology to enhance instruction and promote student engagement

Timeline

Virtual Teacher

Dunross Preparatory School
11.2017 - Current

Virtual Assistant

Nexus Consulting
08.2005 - Current

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Razier Harragin