Summary
Overview
Work History
Education
Skills
Phone
Otherachievements
Languages
Timeline
Generic

REA FISHER

Summary

Versatile and results-oriented professional with a track record of providing exceptional support and service at Actavo. Demonstrated ability to enhance customer satisfaction and streamline reporting processes. Skilled in Microsoft Office and adept at creating supportive environments, I excel in multitasking and problem-solving, ensuring high-quality outcomes in fast-paced settings.

Overview

10
10
years of professional experience

Work History

Client Service Representative (CSR)

Actavo
07.2020 - Current
  • Company Overview: Trinidad & Tobago Limited
  • Report data to necessary departments
  • Accurately Report Daily Progress
  • Report Effectively internal and external Billing Reports
  • Manage queries within Reporting both internally and externally
  • Effectively provide support/ troubleshooting clients' queries and complaints
  • Management of Phone system (Inbound & Outbound)
  • Ensure ETA compliance is kept
  • Manage Customers' expectations
  • Identify potential job failures and escalate to necessary departments for resolutions
  • Remain Current and Informative on services and products being Offered
  • Provide a welcoming and informative interaction for customers
  • Trinidad & Tobago Limited

Administrative Assistant

Waste Disposals
08.2014 - 09.2018
  • Company Overview: (2003) Ltd
  • Managed marketing support (call to ensure customer satisfaction)
  • Troubleshoot/ Resolve customer queries and complaints
  • Communicate effectively with vendors
  • Managed the phone system (making and receiving calls)
  • Coordinate and schedule daily jobs for the sanitation crew
  • Responsible for preparing contracts
  • Typing reports and activities to reflect daily income
  • Ensure monthly customer service profile of jobs for each month was completed in a timely manner
  • Filing of official and confidential documents
  • Effectively process monthly and yearly attendance
  • In charge of Preparing timesheets
  • (2003) Ltd

Dental Assistant / Front Desk Receptionist

RelaxDental Services
  • Company Overview: (Clinical Dental Services LTD)
  • Record the inventory of stock
  • Record and process cases (dentures and impressions) received and delivered
  • Schedule and confirm appointments
  • Updating/ Recording patient information
  • Ensuring daily accounts were balanced
  • Filing of confidential information
  • Assisting Dentist Chair side for procedures like:
  • Cleanings
  • Fillings
  • Root Canals
  • Extractions
  • Implants
  • Teeth Whitening
  • Pouring models
  • Sterilizing Instruments
  • Taking X-rays
  • (Clinical Dental Services LTD)

Administrative Secretary

Dominion Security Services
  • Company Overview: LTD
  • Inventory of stock
  • Client support/ troubleshooting
  • Preparing time sheets for security personnel
  • Ensuring client satisfaction of services both internally and externally
  • Filing and retrieval of sensitive documents
  • Ensuring that firearms were accurately logged in/out of the compound
  • Marketing calls

Education

Certificate in Supervisory Management

Synergy Training Institute
06-2023

Certificate in Project Management

Synergy Training Institute
06-2023

Certificate in Sapnish

Synergy Training Institute
06-2023

Bachelor of Arts - Linguistics

The University of The West Indies
St. Augustine

High School Diploma -

South Boston High School
South Boston

Peachtree Accounting, Microsoft Excel

SCHOOL OF PRACTICAL ACCOUNTING

Skills

  • Microsoft Office
  • Canva
  • Strong analytical skills
  • Data Entry
  • Documentation
  • Multitasking
  • Quality conscious
  • Results-oriented
  • Time management
  • Adaptability
  • Effective written communication
  • Effective verbal communication
  • Problem solving
  • Compassionate professional
  • Supportive environment
  • Inclusive environment

Phone

1, 868, 477-8773

Otherachievements

  • Volunteered at Boston University Hospital, 2002
  • Volunteered at shelter for battered women (Rosie’s Place), 2004
  • Nurses’ Aide (Care of The Elderly), 2009 (YTEPP)

Languages

English
First Language
Portuguese
Intermediate (B1)
B1

Timeline

Client Service Representative (CSR)

Actavo
07.2020 - Current

Administrative Assistant

Waste Disposals
08.2014 - 09.2018

Dental Assistant / Front Desk Receptionist

RelaxDental Services

Administrative Secretary

Dominion Security Services

Certificate in Supervisory Management

Synergy Training Institute

Certificate in Project Management

Synergy Training Institute

Certificate in Sapnish

Synergy Training Institute

Bachelor of Arts - Linguistics

The University of The West Indies

High School Diploma -

South Boston High School

Peachtree Accounting, Microsoft Excel

SCHOOL OF PRACTICAL ACCOUNTING

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REA FISHER