Reanne Allum-Huggins

Responsible for leading the customer service team to achieve overall branch operational efficiency and effectiveness. Overseeing the delivery of front line customer service and administrative processes necessary for delivering the desired customer experience and ensures the branch presents a professional image. This includes ensuring adherence to Bank security/ compliance procedures and meeting financial objectives related to team referral goals by providing ongoing monitoring, coaching and performance feedback throughout the year to instill the desired behaviors. This further includes expense management with daily and periodic management controls in place as well as achieving other objectives related to customer service, other personal objectives related to teamwork and personal development, human resource management and operational effectiveness.

During this tenure I have been appointed to various branches in this same capacity. These would include, Independence Square, Park & Pembroke, Park & Richmond and Ellerslie Plaza Branches. I have been exposed to and managed various branches audits, process audits and operations reviews where I have achieved all satisfactory ratings.

• Ensured superior customer experience by addressing customer concerns and demonstrating empathy.
• Assisted customers by listening, offering advice and solutions, paying attention to special needs and wants, while making recommendations based on extensive product knowledge.
• Developed reputation as an efficient service provider with high levels of accuracy.

Responsible for Managing all CSRs of Complex Transactions (New Accounts, Wire transfers etc) and managing VIP Customer Services area.

• Exceeded team goals and collaborated with staff members
  to implement customer service initiatives.
• Maintained accurate, current and compliant financial records by monitoring and addressing variances.
• Coached team members to deliver hospitable, professional service while adhering to set service models.

• Managing the Operations Department.
• Delegating responsibilities to staff.
• Managing and resolving queries.
• Training staff.
• Supervising all Departments.

• ABM coordinator, Internal teller – Corporate customers, Cash Management, cross selling of Bank's products
• New accounts teller.
• Foreign – Managing Foreign Transactions, Investments etc.
• Loans Dept - Administrative Assistance.