Reashanna Austin
New York
Summary
Motivated Outreach Coordinator displaying a high level of flexibility, adaptability, and organizational skills. Superior leadership skills and a demonstrated track record of success working with diverse client populations in one-on-one and group settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outreach Coordinator
1199 SEIU Benefit and Pension Fund
New York
03.2021 - Current
- Conducts site visits to designated institutions to educate and assist new, current, and retired members.
- Conducts new hires orientation presentation on enrollment, benefits, and pension.
- Collaborate with local 1199 Union staff and health and hospital management teams to educate members about benefits available through the 1199SEIU Funds.
- Participates in Union and employer programs such as in-service, labor management, and committees on wellness, benefits, disability, etc.
- Attends and participates in 1199SEIU chapter, division, area team meetings, delegate meetings, and monthly assemblies.
- Maintains accurate databases for member visits and daily work schedules; tracks institution information and ensures appropriate area coverage.
Telephone Representative
1199 SEIU Benefit and Pension Fund
BROOKLYN
05.2018 - 03.2021
- Answered incoming member calls regarding plan changes and services
- Troubleshoot and resolve problems related to benefits eligibility, health claims, programs, and services.
- Maintained HIPAA compliance and a high level of professionalism when interacting with customers.
- Verified, and re-established eligibility for new and existing members and their families.
- Assist with benefits enrollment and waiver of benefit coverage.
- Conducted new hire training and mentorship through oral and visual presentations.
- Recorded detailed notes about each member's interaction with the computer system.
Provisioning Specialist
Charter Communications
New York
09.2016 - 07.2017
- Reviewed customer orders for accuracy and completeness, ensuring all necessary information was provided.
- Investigated discrepancies in customer order data to identify errors or omissions.
- Researched product availability and delivery times from vendors to ensure timely provisioning of services.
- Created service orders based on customer requests and maintained records of all order transactions.
- Coordinated the installation of new services with external vendors, following up as needed.
- Provided technical support to customers during the set-up phase of their service installations.
- Assisted customers in troubleshooting any issues related to their service activation process.
Education
Bachelor of Science - Public Administration And Non-Profit Studies
CUNY Medgar Evers College
New York 06-2023
Associate of Science - Journalism And Print Media
CUNY Kingsborough Community College
New York, NY06-2019
High School Diploma -
Bayard Rustin HS For The Humanities
New York, NY06-2006
Skills
- Continuous Improvement
- Community Engagement
- Data Collection
- Data Analysis
- Program Management
- Attention to Detail
- Team Collaboration
- Time Management Abilities
- Effective Communication
- Problem-Solving
- Grant Writing
- Strategic Planning
- Task Prioritization
Accomplishments
- Awarded Academic Excellence certificate of Community Service.
- Honoree of Magna Cum Laude 2023
- Dean's List Fall 2020, Fall and Spring 2021
Affiliations
Interned for Dr. Una S.T. Clarke Women In Government Lecture Series at Medgar Evers College.
Certification
- Medical Coding
Timeline
Outreach Coordinator
1199 SEIU Benefit and Pension Fund
03.2021 - Current
Telephone Representative
1199 SEIU Benefit and Pension Fund
05.2018 - 03.2021
Provisioning Specialist
Charter Communications
09.2016 - 07.2017
Bachelor of Science - Public Administration And Non-Profit Studies
CUNY Medgar Evers College
Associate of Science - Journalism And Print Media
CUNY Kingsborough Community College
High School Diploma -
Bayard Rustin HS For The Humanities
- Medical Coding
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