Reba Moharsingh
Chaguanas,CHA
Summary
Dynamic professional with a proven track record at Republic Bank Limited, excelling in customer relations and analytical skills. Known for exceptional communication and problem-solving abilities, adept at fostering teamwork and collaboration.
Ready to take on new challenges and assist the team in achieving the goals ahead.
Overview
13
13
years of professional experience
Work History
Social Media Representative
Republic Bank Limited
03.2023 - Current
- Improved customer engagement and satisfaction through timely responses to inquiries and complaints on various social media platforms.
- Managed multiple social media accounts simultaneously, maintaining consistent voice and message across platforms.
- Analyzed social media feedback and closely monitored various streams to assist with crisis management
- Compiled regular reports detailing customer complaints and ongoing campaigns as well as overall social media performance, sharing insights with key stakeholders.
- Assisted in developing crisis management plans for potential negative situations involving the company''s online presence.
- Conducted training sessions for new hires ensuring consistent level of customer service delivery and social media awareness.
Card Custodian
Republic Bank Limited
07.2021 - 02.2023
- Maintained up-to-date knowledge of debit and credit card products, services, and policies to provide accurate information to customers and handle customer inquiries with increasing complexity.
- Coordinated with other departments to verify timely and accurate processing of card disputes, replacements, upgrades and orders.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Efficiently navigated multiple systems simultaneously while assisting customers, ensuring accurate information was provided without delay.
Customer Service Representative
Republic Bank Limited
06.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed stronger product knowledge to provide informed recommendations based on individual customer needs providing enhanced customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new team members, contributing to their successful integration into the team.
Customer Sales Representative
Republic Bank Limited
04.2018 - 06.2020
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction.
- Prioritized tasks effectively to maintain exceptional service levels for each interaction.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
- Managed log for walk in customers and appointments.
Customer Service Representative
Republic Bank Limited
05.2015 - 01.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Teller
Republic Bank Limited
01.2012 - 05.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and cheques accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
Professional Certificate - Human Resource Management
School of Business And Computer Sciences
Champ Fleurs2014
High School Diploma -
ASJA Girls' College
San Fernando06.2010
Skills
- Customer Relations
- Analytical Skills
- Professional telephone demeanor
- Problem-solving abilities
- MS Office
- Interpersonal Skills
- Excellent Communication
- Time management
- Complaint Handling
- Attention to Detail
- Teamwork and Collaboration
Timeline
Social Media Representative
Republic Bank Limited
03.2023 - Current
Card Custodian
Republic Bank Limited
07.2021 - 02.2023
Customer Service Representative
Republic Bank Limited
06.2020 - 07.2021
Customer Sales Representative
Republic Bank Limited
04.2018 - 06.2020
Customer Service Representative
Republic Bank Limited
05.2015 - 01.2018
Teller
Republic Bank Limited
01.2012 - 05.2015
Professional Certificate - Human Resource Management
School of Business And Computer Sciences
High School Diploma -
ASJA Girls' College
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