Reecha Charles
Santa Cruz
Summary
Dedicated and results-driven professional with a strong background in technical customer service and administrative support. Seeking a challenging role where I can leverage my expertise in troubleshooting software issues, collaborating with cross-functional teams, and providing exceptional customer experiences. With proven organizational and documentation skills, I aim to contribute my administrative proficiency to enhance operational efficiency and support the success of the organization.
Overview
7
7
years of professional experience
Work History
Customer Advocate
MICRO SOFTWARE DESIGNS
Curepe
09.2020 - Current
- Primary point of contact for Emortelle customers, promptly and professionally handling inquiries and resolving technical issues.
- Leveraged technical expertise to troubleshoot and resolve issues by updating binaries and conducting in-depth investigations to identify technical problems.
- Collaborated closely with the programming team to ensure swift issue resolution and contribute to product enhancements based on customer feedback.
- Maintained meticulous records of customer interactions and ticket updates using the ticket system, facilitating seamless knowledge sharing within the department.
- Conducted comprehensive overviews and training sessions on Emortelle and various add-on products, empowering customers to maximize product utilization and fostering high levels of user satisfaction.
- Demonstrated exceptional problem-solving skills while providing technical support to customers via phone, email, and chat, ensuring complex issues were efficiently resolved.
- Proactively identified common customer issues, contributing to the continuous improvement of product documentation and knowledge base.
- Contributed significantly to diverse projects, such as online banking, mobile banking, and ATM implementations, ensuring seamless integration and successful adoption of Emortelle within financial institutions.
Administrative Assistant
ANGOSTURA GROUPS EMPLOYEES' CREDIT UNION
Laventille
08.2016 - 08.2020
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided exceptional customer service by handling inquiries related to account balances, loan calculations, and financial advice, ensuring members' needs were met promptly and accurately.
- Managed daily cash transactions, maintaining precise cash registers and performing regular reconciliations to ensure financial accuracy.
- Facilitated the loan application process, collaborating with the credit committee to ensure smooth application submission and processing.
- Met with members to explain loan terms and conditions in a clear and approachable manner, fostering transparency and trust in financial interactions.
- Evaluated member creditworthiness and recommended suitable loan options tailored to their specific financial situations, resulting in increased customer satisfaction and loyalty.
- Played a key role in preparing reports for the Board of Directors, showcasing meticulous attention to detail and strong organizational skills.
- Managed physical and digital files, monitored spreadsheets and updated reports.
Education
FIA, ACCA (Level 1) Completed - Accounting
12.2020
Certificate - Process Plant Operations
06.2015
Certificate - Applied Science
06.2014
High School Diploma -
06.2011
Skills
- Technical Troubleshooting and Issue Resolution
- Customer Service Excellence
- Cross-Functional Collaboration
- Product Demonstrations and Training
- Ticketing System Management
- Product Documentation Enhancement
- Strong Interpersonal and Communication
- Mentoring and Training
- Projects
- Analytical Skills
- Financial Knowledge
Refences
- Upon request.
Timeline
Customer Advocate - MICRO SOFTWARE DESIGNS
09.2020 - Current
Administrative Assistant - ANGOSTURA GROUPS EMPLOYEES' CREDIT UNION
08.2016 - 08.2020
SBCS GLOCAL LEARNING INSTITUTE - FIA, ACCA (Level 1) Completed, Accounting
Certificate in Process Plants Operations - Certificate, Process Plant Operations
University of Trinidad & Tobago - Certificate, Applied Science
San Juan South Secondary - High School Diploma,
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