Réjan Du Bois
Sangre Grande
Summary
Driven Quality Analyst and Customer Service Representative at Iqor, I leveraged audit processes and problem-solving abilities to enhance operational efficiency and customer satisfaction. Expert in data analysis and critical thinking, I significantly improved quality metrics and resolved customer issues, fostering loyalty and trust.
Overview
3
3
years of professional experience
Work History
Quality Analyst
Iqor
10.2023 - 04.2024
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Enhanced user satisfaction by tailoring testing approaches to focus on key functionalities and performance indicators.
- Elevated customer trust by establishing transparent defect reporting and resolution process.
Customer Service Representative
Iqor
01.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Providence Girls’ Catholic High School
Belmont, Trinidad And Tobago07.2020
Skills
- Audit processes
- Quality Improvement
- Quality processes
- Data Analysis
- Problem-solving abilities
- Critical Thinking
Languages
English
Native language
Spanish
Upper intermediate
B2
References
Jillian Smith
QA Supervisor
+1 (868) 488-2992
Daquan Cooper
Operations Supervisor
+1 (868) 772-2136
Timeline
Quality Analyst
Iqor
10.2023 - 04.2024
Customer Service Representative
Iqor
01.2021 - 10.2023
High School Diploma -
Providence Girls’ Catholic High School
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