Rekha Roopnarine
Couva
Summary
Dynamic and results-driven professional with over nine years of experience in the banking sector, seeking to leverage expertise as a Personal Banking Officer or in a comparable role. Recognized for a proactive approach and strong commitment to delivering exceptional value, complemented by excellent time management and problem-solving abilities. Adaptable and reliable, with a proven track record of quickly mastering new skills to enhance team performance and contribute to organizational success. Eager to thrive in a collaborative, fast-paced environment that fosters growth and innovation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Loans Supervisor –High Street, San Fernando Branch
Island Finance of Trinidad and Tobago
07.2022 - Current
- Additional duties included assisting Manager with achieving monthly Branch quota.
- Assisting with getting loans approved and them funding out so that customers can receive funds in a timely manner.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ensured compliance with company policies, maintaining high standards of customer service excellence.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Politely deescalated disgruntled customer with queries- making sure they understood process.
- Reviewed cash reports making sure they were in line with company policies.
- Led sales team to exceed targets through effective coaching and performance management.
- Fostered collaboration between departments to enhance operational efficiency and service delivery.
Branch Sales Representative
Island Finance of Trinidad and Tobago
05.2016 - 07.2022
- Interacted with customers to enquire their needs and to direct them to the appropriate Sales Representative or Manager or to provide them with relevant information.
- Interviewed customers that were interested in doing business with the company and had them fill out necessary paperwork and received the relevant documents.
- Operated basic office equipment to send documents to other branches as well as customers (scanner, printer, fax, email)
- Prepared customers' applications to fit Matrix and to submit it to the approval team.
- Closed loans and allowed customers to sign contracts and paid off contracts as necessary.
- Administrative procedures, putting customers' applications in order according to company's compliance rules and regulations.
- Daily cashing duties, receiving payments from customers applying it to the appropriate account and producing receipts to customers and filling out daily cash reports.
- Collecting cash transfers and producing cash reports for armored truck to receive at the end of the day.
- Filing of customers' files in appropriate cabinets.
- Calling customers who would have been late with payments to remind them and to take dates as when payments would be made.
- Making contact with customers every day who were interested in new loans or refinancing previous loans to meet a monthly quota.
Acting Sales Supervisor - Couva Branch
Island Finance of Trinidad and Tobago
09.2019 - 01.2020
- Additional duties included - assisting Manager with achieving monthly Branch quota.
- Assisted in training new hires
- Completing Compliance reports
Beaver Distributors Limited
02.2015 - 05.2016
- Compiling payroll information (i.e. checking clock-in and out times, ensuring personnel does not leave stores recklessly via monitoring of CCTV camera system, filling out daily time reports).
- Issuing warning letters for high tardiness and high absenteeism.
- Taking a stock of the eleven stores to cut bills to replenish the stores.
- Posting of bills to balance off stock.
- Operating basic office equipment.
- Calling the eleven stores to inquire about damaged goods and cutting bills for the damaged goods to be collected.
- Scheduling of a roster system for the eleven stores and ensuring that store clerks adhere to the assigned days-off, adjust the roster to accommodate emergencies and shifting around of store clerks to fill in for others due to emergencies etc.
- Calling the eleven stores for the cash sales for the day to produce a stores checklist report.
- Procuring particular items for the companies use (i.e. touch screen monitors for cashing items, extension cords, lanterns for lighting during power outages, light bulbs etc.).
- Calling to acquire quotes for particular tasks for the company e.g. quotes for printing of brochures, banners and notification signs etc.
Betta Vision / Doctor's Office
09.2014 - 12.2014
- Welcomed and interacted with potential patients and customers to enquire into their various needs, concerns and situations.
- Answered phone calls, took messages and made appointments for patients.
- Made out and stamped receipts stamped insurance and sick leave forms.
- Signed for and paid for various items to keep in stock.
- Took inventory of equipment and drugs for maintenance of stock.
- Maintained office to ensure patients' safety, comfort, and confidentiality including changing examination paper on examination bed, sweeping and moping office, taking out garbage, wiping of surfaces, and replacing toiletries.
- Repairing of glasses including replacing nose pads and replacing screws.
- Registering patients (and taking the visual acuity when necessary).
- Administering ophthalmic solution into patients eyes when necessary (for Ophthalmologist's patients only).
- Filing, retrieving and re-filing patients files.
- Helping patients choose suitable frames.
- Explaining to patients the difference between lens types so they can make a better informed decision which would suit them better.
- Providing patients with information about sales, products and services over the phone or in person.
- Buying and restocking toiletries.
Dora's Hotpot
11.2013 - 08.2014
- Greeted and interacted with customers to enquire their orders.
- Served customers and dressed orders with various signature sauces.
- Provided support to head chef and prepared seasonings.
- Cooked specific dishes.
- Ensured serving area and kitchen area were properly maintained after each day.
- Took inventory to ensure vegetables, meats and drinks were in stock.
- Provided cashier services and responsibilities.
Education
Bachelor of Science - Biology & Environmental & Nat. Resource Management
University of The West Indies
St. Augustine01.2014
Caribbean Advanced Proficiency Examinations (CAPE) - Sciences
Waterloo High School
CARAPICHAIMA01.2008
Caribbean Examination Council (CXC) - Sciences
Waterloo Secondary School
CARAPICHAIMA01.2006
Skills
- Client support
- Training and mentoring
- Results-driven
- Team leadership
- Detail-oriented approach
- Employee motivation
- Strategic decision-making
- Negotiation
- Experienced with Microsoft Office applications
Certification
- Leadership skills & Management (2024)
- Leadership skills & Management (currently 2025)
Timeline
Loans Supervisor –High Street, San Fernando Branch
Island Finance of Trinidad and Tobago
07.2022 - Current
Acting Sales Supervisor - Couva Branch
Island Finance of Trinidad and Tobago
09.2019 - 01.2020
Branch Sales Representative
Island Finance of Trinidad and Tobago
05.2016 - 07.2022
Beaver Distributors Limited
02.2015 - 05.2016
Betta Vision / Doctor's Office
09.2014 - 12.2014
Dora's Hotpot
11.2013 - 08.2014
Bachelor of Science - Biology & Environmental & Nat. Resource Management
University of The West Indies
Caribbean Advanced Proficiency Examinations (CAPE) - Sciences
Waterloo High School
Caribbean Examination Council (CXC) - Sciences
Waterloo Secondary School
References
- MAHASE, SEECHARAN, RETIRED E.M.S. MANAGEMENT CONSULTANT, 679-6818, 465-2844, 151 CALCUTTA ROAD # 3, MC BEAN COUVA
- CANDICE, SANDY, BUSINESS STRATEGY MANAGER- ISLAND FINANCE, 657-2125 EXT – 7862, 329-8363, SUTTON MAIN ROAD, SAN FERNANDO
EXTRA CURRICULA ACTIVITIES
Photography, Cosmetology, Acting.
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