Renato Joseph
San Fernando
Summary
I am a dependable university graduate with a major in Business Computing, combined with years of work experience spanning across multiple fields. Computer Science is my passion however I am not limited, as I do possess the willingness to learn new skills to help myself and your organization meet its objectives.
Overview
8
8
years of professional experience
Work History
Help Desk Administrator
RHAND Credit Union
04.2023 - 02.2024
- Used ticketing systems to manage and process support actions and requests.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed help desk and provided support for 80 employees through three branches virtually and physically.
- Provided on-call support for critical issues related to Sharepoint and Office 365 along with Global Protect VPN.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Trained and supported end-users with software, hardware, and network standards and use processes.
I.T Consultant
Security Analyst Services
04.2022 - 06.2022
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Spearheaded development of their database system and online forms.
Loans Verification Officer
Venture Credit Union
04.2021 - 01.2022
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Validating sensitive member information to be processed for loan approvals.
- Balloting new members to be approved by board of directors.
IT Technician /Marketing Coordinator
Nivlek Decor
01.2016 - 01.2022
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Development and implementation of their website, www.nivlekdecor.com
- Contributed to mock-ups, email campaigns and social media content.
- Helped with planning and hosting of marketing events.
Front Desk Receptionist
HoneyWell
02.2020 - 05.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process outgoing and incoming shipment.
- Monitored office supplies by checking inventory and placing orders.
ICT Intern
Tecu Credit Union
06.2018 - 10.2018
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Developed database system which provided inventory listing for all branch location technical equipment
Education
Certificate - Computer Networking
Cisco
Online02.2024
Certificate - Intro To Cyber Security
Cisco
Online 02.2024
Certificate - TEFL
International Open Academy
USA10.2021
Certificate - Computer Diagnostics And Repairs
Ministry of Sport And Community Dev
Trinidad09.2021
Bachelor of Science - Bsc Business Computing
London Metropolitan University (SAM Caribbean)
San Fernando 07.2021
High School Diploma -
Debe Secondary School
Debe M207.2015
Skills
- Collaborative Team Player
- Microsoft Office 365 Administrator
- Analytical and Methodical
- Hardware and Software Repair
- Organizational Skills
- Adobe Creative Cloud
- HTML,SQL,CSS
- Microsoft Share Point Administrator
- Helpdesk Services
- Service Desk Platform
- Active Directory
Hobbies
- Past Vice President of Rotaract Club of San Fernando (2018-2019,2023-present).
- Freelance Graphic Designer for Virtual Giant Graphic Designs).
- Animal Shelter Volunteer.
- Active Hiker
- Cancer Support Activist
- Video Streaming
References
- Nyklas Laldeo- (Republic Bank Teller Supervisor) 1-868-689-4352
- Carlyn Aberdeen- ( Parliamentary Police Officer) 1-868-780-0409
- Nigel Brown- (Scotia Bank, Accrual Collections Manager) 1-868-773-3365
Timeline
Help Desk Administrator
RHAND Credit Union
04.2023 - 02.2024
I.T Consultant
Security Analyst Services
04.2022 - 06.2022
Loans Verification Officer
Venture Credit Union
04.2021 - 01.2022
Front Desk Receptionist
HoneyWell
02.2020 - 05.2020
ICT Intern
Tecu Credit Union
06.2018 - 10.2018
IT Technician /Marketing Coordinator
Nivlek Decor
01.2016 - 01.2022
Certificate - Computer Networking
Cisco
Certificate - Intro To Cyber Security
Cisco
Certificate - TEFL
International Open Academy
Certificate - Computer Diagnostics And Repairs
Ministry of Sport And Community Dev
Bachelor of Science - Bsc Business Computing
London Metropolitan University (SAM Caribbean)
High School Diploma -
Debe Secondary School
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