Open To Work
RENÉE BOYCE
Chaguanas
Summary
To secure an entry level position in a dynamic organization where my skills and experience can be best harnessed.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Online chat messaging
DirecOne International Interaction Center
10.2021 - 06.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Concepts and Services Limited
01.2020 - 10.2021
- Resolved customer complaints efficiently to enhance satisfaction.
- Provided timely assistance to customers via phone and email inquiries.
- Educated customers on product features and benefits effectively.
- Followed up with customers to ensure issue resolution satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Coaching Agents on their Customer Service
DirecOne International Interaction Center
08.2014 - 01.2021
- Coaching Agents on their Customer Service
- Evaluating Wow Calls submitted by their Supervisors.
- Resolved complex issues through effective communication and active listening skills.
Floor Assistant
DirecOne International Interaction Center
01.2011 - 01.2014
- Cashing out tickets
- Assisting Customers with Machines
- Regular Machine Checks
Education
Medical Administrative Assistance -
School of Practical Accounting
06.2021 - 06.2021
CXC General - English - I, Spanish - III, Social Studies - III, Office Administration - II
St. Joseph Secondary
09.2006 - 06.2011
Skills
- Strong organizational skills
- Time management skills
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Active listening
- Customer satisfaction
- Remote office availability
- Good Telephone Etiquette
- Customer service
Certification
- Technical Support Specialist
- Customer Experience Expert (C.E.E.)
Languages
Spanish
Beginner
A1
English
Proficient
C2
Timeline
Online chat messaging
DirecOne International Interaction Center
10.2021 - 06.2025
Medical Administrative Assistance -
School of Practical Accounting
06.2021 - 06.2021
Customer Service Representative
Concepts and Services Limited
01.2020 - 10.2021
Coaching Agents on their Customer Service
DirecOne International Interaction Center
08.2014 - 01.2021
Floor Assistant
DirecOne International Interaction Center
01.2011 - 01.2014
CXC General - English - I, Spanish - III, Social Studies - III, Office Administration - II
St. Joseph Secondary
09.2006 - 06.2011