Renee Guillen
Terneuzen
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
25
25
years of professional experience
Work History
Sr. Medical Representative
Abbott Nutrition
06.2006 - Current
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Collaborate with District Manager in key functions, such as supervising local representatives and keeping relationships with local distributor.
- Managed Secondary Markets.
- Proficient with online customer communication, to ensure customer satisfaction.
- Product forecast to ensure retail demands are met.
- Work closely with Marketing Department in order to gain awareness of products features and benefits.
- Monthly Sales updates to Management, highlighting business opportunities.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Used Power BI to maintain company database with essential performances information.
- Excellent Customer Service.
Medical Representative
Novartis
02.2002 - 06.2006
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Recognized trends within territory and industry to create proactive plans.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
Car Sales Representative
Classic Motors
12.1998 - 06.2002
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
St. Joseph's Convent
Port Of SpainSkills
- Client Rapport-Building
- Purchase Agreements
- Customer Service and Assistance
- Territory Growth
- Work Prioritization
- Client Retention
Timeline
Sr. Medical Representative
Abbott Nutrition
06.2006 - Current
Medical Representative
Novartis
02.2002 - 06.2006
Car Sales Representative
Classic Motors
12.1998 - 06.2002
High School Diploma -
St. Joseph's Convent
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