Renee Stoddard
Summary
Detail-oriented individual with over 3 years in both Administrative work environment and Food and Beverage Industry. Efficient in performing tasks in both fields. I am hard working and passionate in anything I do. I create a positive work environment among my peers and I am strongly focus on achieving the goals set out by my superiors.
Overview
3
3
years of professional experience
Work History
Cashier
Imax Trinidad
Chaguanas
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Administrative Assistant to the AOII
Ministry Of Public Utilities- Meteorological Service Division
Piarco, Trinidad And Tobago
08.2023 - Current
- Executed record filing system to improve document organization and management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Increased office participation in special events by creating involving everyone to wear color coordinating shirts to increase professional work relationships.
Barista
Starbucks
Endeavor
11.2020 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Customer Support Assistant
Guardian Life Of The Caribbean
#1 Westmoorings Drive
10.2020 - 11.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Entered data entry concerning Death Claims, Pensions and Critical Illness Claims.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained confidential with highly sensitive information.
- Tracked and entered policies into the database system where team members can easily view.
- Developed new ideas so that files can be easily found in drawers.
- Filing.
Education
Bachelor of Science - Management Studies
University of West Indies, Mona
Jamaica 08.2021
High School Diploma -
Providence Girls' Catholic School
Port-of-Spain09.2018
Skills
- Time Management Skills
- Credit and Cash Transactions
- Communication (written and verbal)
- Prioritization and problem-solving
- Organization and planning
- Research and analysis
- Attention to detail
- Customer service
- Phone Etiquette
- Discretion
Timeline
Cashier
Imax Trinidad
09.2023 - Current
Administrative Assistant to the AOII
Ministry Of Public Utilities- Meteorological Service Division
08.2023 - Current
Barista
Starbucks
11.2020 - 08.2023
Customer Support Assistant
Guardian Life Of The Caribbean
10.2020 - 11.2022
Bachelor of Science - Management Studies
University of West Indies, Mona
High School Diploma -
Providence Girls' Catholic School