Renisha St John
San Fernando,
Summary
Dynamic administrative management expert with a track record of maximizing productivity and ensuring efficient task execution. Skilled in coordinating workflows, supervising staff, and implementing process improvements. Strong communicator and leader focused on driving team success and meeting organizational objectives.
Overview
4
4
years of professional experience
Work History
Operations Supervisor (Insurance)
Akil Consulting
Remote
04.2024 - Current
- Recruited, interviewed, and selected candidates to fill vacant roles efficiently.
- Prepared detailed reports for management and governmental agencies based on thorough research.
- Identified improvement areas and developed strategies to enhance operational efficiency.
- Addressed job performance issues with employees, analyzing root causes to implement solutions.
- Trained new hires on job functions and company policies to ensure compliance.
- Delegated tasks to staff while establishing clear priorities and goals.
- Resolved customer complaints promptly to uphold satisfaction levels.
- Implemented new operational procedures, achieving measurable increases in process efficiency.
Sales Associate
Michaels & Jody's
San Fernando
03.2023 - 03.2024
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assessed customer needs to provide assistance and information on product features.
- Curated user-generated content to foster community and enhance brand loyalty.
- Evaluated and procured hardware or software for implementing online marketing campaigns.
Customer Service Representative
A & J
La Romaine
01.2021 - 06.2023
- Developed positive relationships with customers through friendly interactions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Collected deposits or payments and arranged for billing.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Some College (No Degree) - Flight Attendant Course
SITAL
Trinidad And Tobago09-2024
CAPE - Business Studies
Pleasantville Secondary School
Pleasantville, San Fernando06-2022
CSEC - Business Studies
San Fernando Central Secondary School
Todd Street, San Fernando06-2018
Skills
- Employee training and development
- Operational efficiency
- Regulatory compliance
- Performance management
- Data analysis
- Project management
- Recruitment strategies
- Microsoft Office Suite
- CRM software proficiency
- Business administration
Languages
English
First Language
Spanish
Elementary (A2)
A2
Korean
Elementary (A2)
A2
French
Beginner (A1)
A1
Affiliations
I'm an avid reader who loves travelling because its an opportunity to immerse myself into different cultures and connect with new persons.
Timeline
Operations Supervisor (Insurance)
Akil Consulting
04.2024 - Current
Sales Associate
Michaels & Jody's
03.2023 - 03.2024
Customer Service Representative
A & J
01.2021 - 06.2023
Some College (No Degree) - Flight Attendant Course
SITAL
CAPE - Business Studies
Pleasantville Secondary School
CSEC - Business Studies
San Fernando Central Secondary School
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