Reshma Dass
El Dorado
Summary
Dear Hiring Manager,
I am writing to express my interest in the position advertised. With experience in the banking sector, I have developed strong transferable skills including leadership, sound decision-making, attention to detail, customer focus, and results-driven performance. My background has enabled me to work efficiently in high-pressure environments while maintaining accuracy, compliance, and exceptional service standards.
Throughout my career, I have demonstrated the ability to build strong client relationships, meet performance targets, and contribute to process improvements that enhance operational effectiveness. I bring a proactive approach to problem-solving and a commitment to shaping future outcomes through continuous learning and innovation.
I am confident that my skills and professional experience would be a valuable asset to your organisation. I welcome the opportunity to contribute positively to your team and achieve shared business objectives.
Thank you for considering my application. I look forward to the opportunity to discuss how my experience aligns with your needs.
Overview
14
14
years of professional experience
Work History
Verification Support Officer
SCOTIABANK TRINIDAD LIMITED
01.2015 - Current
- Conduct customer identity verification and background checks.
- Manage and input customer data accurately in banking systems.
- Monitor transactions for potential fraud and report findings.
- Ensure compliance with banking regulations and AML laws.
- Communicate effectively with customers and employers
- Collaborate with internal departments on compliance issues.
- Prepare reports on verification activities and trends.
- Assist in training new staff on verification procedures.
- Provide excellent customer service while maintaining confidentiality.
- Updating customer KYC documentation
- Managing and leading the verification team for a 6 month period
- Identified and implemented 9 initiatives for enhancement of processes
Administrative Assistant (OJT)
MINISTRY OF JUSTICE
05.2012 - 05.2014
- Data correlation and data entry.
- Record incoming and outgoing mail correspondence and bookkeeping
- Filing, photocopying, binding, printing, scanning
- Assisting in research
- Recording meeting minutes
- Meetings’ reception
Customer Service Representative
COURTS UNICOMER
09.2011 - 12.2011
- Preparing contracts for hire purchase
- Sales and interaction with many customers
- Following up on stock and orders
- Data entry into system
Education
BA (Hons) - Business Management
SCHOOL OF ACCOUNTING AND MANAGEMENT (SAMS)
St Augustin11-2015
CAPE / GCE 'A' Levels - Nine Passes in Caribbean Studies, Communicati
Swaha Educational Institute
06.2011
CXC / CSEC / GCE 'O' Levels - 10 Passes in Mathematics, English Language, Social
CHINMAYA VIDYALAYA HIGHSCHOOL
06.2009
Skills
- Demonstrated leadership in managing operations and guiding teams to achieve performance goals
- Sound decision-making skills informed by financial analysis and operational insight
- Exceptional attention to detail ensuring accuracy, compliance, and risk mitigation
Professional Skills
- Customer-centric service delivery enhancing client satisfaction and retention
- Results-oriented with consistent achievement of sales and service targets
- Proactive in shaping future strategies through continuous improvement and innovation
- Strong communication and relationship-building abilities
Accomplishments
- Award for Most Outstanding Performance in MOB, SOS and PSYCHOLOGY 2010 at Swaha Educational Institute
- Certificate of excellence at Chinmaya Vidyalaya
References
- Jozanne Paul Assistant Manager , 347 7971 , Scotiabank
- Kristi Riley, Assistant Manager , 277 4840, Scotiabank
Timeline
Verification Support Officer
SCOTIABANK TRINIDAD LIMITED
01.2015 - Current
Administrative Assistant (OJT)
MINISTRY OF JUSTICE
05.2012 - 05.2014
Customer Service Representative
COURTS UNICOMER
09.2011 - 12.2011
BA (Hons) - Business Management
SCHOOL OF ACCOUNTING AND MANAGEMENT (SAMS)
CAPE / GCE 'A' Levels - Nine Passes in Caribbean Studies, Communicati
Swaha Educational Institute
CXC / CSEC / GCE 'O' Levels - 10 Passes in Mathematics, English Language, Social
CHINMAYA VIDYALAYA HIGHSCHOOL