Rhea Hislop
203 Lady Young Avenue, Morvant
Summary
Securing a position in a well established and growing company and to maximize every opportunity to learn and develop while contributing to the organization’s continual success.
Overview
22
22
years of professional experience
Work History
Marketing Officer
RHAND Credit Union Co-operative Society Limited
Port Of Spain
09.2019 - Current
- Maintaining awareness of the department's strategic focus and assisting in the execution of activities to support the strategy as directed by the Manager.
- To actively research and analyze marketing data, which would assist with the development of promotional plans, product and brand awareness, corporate image, and stakeholder relationships.
- To work with the Education Committee and its subcommittees to ensure assigned events and activities are coordinated in accordance with the action plan and established quality standards.
- Assisting with the development of marketing plans for all media channels and branches.
- To assist with identifying new target audiences and creating marketing strategies for effective lead generation.
- Responsible for the research and analysis of market trends, demographics, pricing, schedules, competitor products etc
- To assist with the creative development of promotional materials, website content, advertisements and other marketing related products
- Liaises with external stakeholders as required and assists with the execution of advertisements, press releases, media briefings etc
- To produce event reports, scheduled and adhoc reports.
Information and Communication Technology Support Officer II (Application)
RHAND Credit Union Co-operative Society Limited
Port of Spain
03.2005 - 09.2019
- Maintaining end-user application.
- Training staff in the use of applications.
- Troubleshooting end-user application-related problems.
- Data-entry
- Updating/Maintaining Company's Intranet Site and Internet Website.
- Maintaining and developing queries to aid business and organizational development.
- Maintaining and updating members' payroll and membership information.
- Overseeing the daily operations of the company’s Internet Café (deposit cash, maintenance of equipment, stock inventory etc.) Assisting with the setting up of our Video Conferencing solution between branches.
- Payroll reconciliation of the General Ledger on a monthly basis.
- Development of procedures for ICT-related functions.
- Assisted with the planning and implementation of RHAND's Interactive Voice Response System, SAVI.
Quality Development Specialist
Direc One International Call Centre
Chaguaramas
01.2004 - 12.2004
- Training and on-stream development of Telephone Sales Representative (TSR)
- Coaching of TSR’s Analysis and troubleshooting of data
- Implementation of new Quality Control Systems.
Telemarketing Sales Representative
Direc One International Call Centre
Chaguaramas
10.2002 - 01.2004
- Marketing of Financial Products via telephone Customer Service.
Education
Certified Associate in Project Management (CAPM) -
SBCS Global Learning Institute
Diploma in Project Management -
UWI - Roytec
Diploma in Occupational Safety and Health -
Cipriani College of Labour and Co-operative Studies
C.X.C. (O level). General Proficiency:
Skills
- Strong People Skills
- Effective Communication
- Team Collaboration
- Event/Project Management
- Email Marketing
- Data Analytics and Reporting
- Proficient in MS Office Suite
- Problem Solving
- Leadership
- Meticulous
- Ethical
- Adaptability
- Critical Thinking
- Strong Technical Skills
- Graphic Designs
Professional Development
- Graphic Design (ongoing)
- MS Excel Basic to Intermediate, Arthur Lok Jack
- Conducting a Successful Business Impact Analysis, Risk Assessment and Auditing your Business Continuity Management Program, Caribbean Association of Business Continuity Professionals
- 30hr Occupational Health and Safety Program, School of Practical Accounting
- Fundamentals of Graphic Designs, A.S.I.
- Basic First Aid and CPR, The St. John Ambulance Association and Brigade
- Introduction to Business, Delta Soft
Educational Institutions
SBCS Global Learning Institute - 2024
UWI – Roytec - 2022
Arthur Lok Jack - 2015
Cipriani College of Labour and Co-operative Studies - 2009
School of Practical Accounting - 2007
Advanced Solutions Institute (A.S.I.) - 2006
Delta Soft - 2001
Diego Martin Finishing School - 2001 - 2002
Woodbrook Government Secondary School - 1996 - 2001
Hobbies and Interests
- Fitness
- Hiking and other outdoor activities
- Cooking
- Reading
- Arts and Crafts
- Music
- Learning new skills
- Networking
- Interior decorating
Timeline
Marketing Officer
RHAND Credit Union Co-operative Society Limited
09.2019 - Current
Information and Communication Technology Support Officer II (Application)
RHAND Credit Union Co-operative Society Limited
03.2005 - 09.2019
Quality Development Specialist
Direc One International Call Centre
01.2004 - 12.2004
Telemarketing Sales Representative
Direc One International Call Centre
10.2002 - 01.2004
Certified Associate in Project Management (CAPM) -
SBCS Global Learning Institute
Diploma in Project Management -
UWI - Roytec
Diploma in Occupational Safety and Health -
Cipriani College of Labour and Co-operative Studies
C.X.C. (O level). General Proficiency: