Ria Dominique
Mary Street Sangre Grande
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Bankcards Custodian
Republic Bank Limited
- Issuing and replacing customer onecards, handling credit cards, changing customer pins, updating customer information, filing reports, balancing onecards registers, and promoting the Bank's products and services.
Customer Service Representative
Republic Bank Limited
- Providing general information to customers, assisting with completion of vouchers, and providing administrative support.
Clerical Officer II Support
Republic Bank Limited
- Servicing and replenishment of ABMs, filing branch mandates, scanning customer signatures, changing signing authorities, actioning reports, and assisting co-workers.
Clerical Officer III Commercial Credit
Republic Bank Limited
- Preparing small proposals for commercial loan facilities, preparing letters of credit, actioning reports, and sending marketing letters.
Clerical Officer II Sales
Republic Bank Limited
- Drawdown of loans, actioning reports, and updating monthly and quarterly reports.
Customer Service Officer
Republic Bank Limited
05.2016 - Current
- Providing superior service to customer by abiding by 'Service Excellence' standards, handling customer queries, updating customer information, processing non-cash transactions, promoting the Bank's products and services, providing administrative support, and demonstrating core values.
Part Time Teller
Republic Bank Limited
10.2013 - 04.2016
- Providing superior service to customers, maintaining security procedures, promoting the Bank's products, processing cash transactions, and balancing cash bin.
Temporary Part Time Cashier
Republic Bank Limited
04.2012 - 10.2013
- Providing superior service to customers, maintaining security procedures, promoting the Bank's products, processing cash transactions, and balancing cash bin.
Education
BA (Hons) Business Management -
School of Accounting and Management
12.2016
Sangre Grande Secondary
12.2011
Cunapo St. Francis R.C. Primary School
12.2006
Skills
- Responsible and Dependable
- Attention to Detail
- Communication and Interpersonal Skills
- Decision-Making
- Administrative Support
- Problem-Solving
- Customer service-focused
- Strong Work Ethic
- Productivity and Time Management
Othercourses
- Emotional Intelligence
- Innovation
- Critical Thinking
- Dealing with Effective Co-Workers
- Business Etiquette
- Budding Training
- Communications and Presentation Skills
- Building Teams and a Collaborative Environment
- Effective Time Management
- Law in Banking Service/Support
- Sales on Boarding Dynamics
- Republic Bank Promising Persons Programme
- Republic Bank Youth Link Apprenticeship Programme
- Business Development Company Limited Entrepreneurial Development Programme
Activities
- Reading
- Calligraphy
- Swimming
Personal Information
- Date of Birth: 05/11/94
- Nationality: Trinidadian
Timeline
Customer Service Officer
Republic Bank Limited
05.2016 - Current
Part Time Teller
Republic Bank Limited
10.2013 - 04.2016
Temporary Part Time Cashier
Republic Bank Limited
04.2012 - 10.2013
Bankcards Custodian
Republic Bank Limited
Customer Service Representative
Republic Bank Limited
Clerical Officer II Support
Republic Bank Limited
Clerical Officer III Commercial Credit
Republic Bank Limited
Clerical Officer II Sales
Republic Bank Limited
BA (Hons) Business Management -
School of Accounting and Management
Sangre Grande Secondary
Cunapo St. Francis R.C. Primary School
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