Riann Ramdial
Chaguanas
Summary
Dynamic professional with extensive experience in customer service and administrative support. Proven ability in project coordination and event planning, effectively managing logistics for the 2025 General Election campaign. Skilled in call reception and documentation, consistently achieving high customer satisfaction.
Overview
2
2
years of professional experience
Work History
Assistant to Councilor
Couva-Tabaquite Regional Corporation
06.2024 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to management.
- Assisting with the planning and execution of events, such as meetings, conferences, and public outreach activities.
- Coordinated meetings and transportation for party members during the 2025 General Election UNC campaign
- Assisted in various community surveys for the 2025 General Election
Customer Service Representative
Callserv Limited
06.2023 - 11.2023
- Handle inbound and/or outbound customer calls in a professional manner
- Respond to customer inquiries regarding products, services, and policies
- Resolve customer complaints and issues with patience and efficiency
- Update customer records and document call details in the CRM system
- Follow call scripts and standard operating procedures when necessary
- Meet or exceed performance metrics such as call handling time, customer satisfaction, and resolution rate
Customer Service Representative Intern
Iqor
04.2023 - 05.2023
- Trained in providing customer support
- Answering and placing customer calls.
- Providing customer service through effective and timely
resolution of various customer inquiries and concerns. - Reporting to department supervisor
Education
Certificate - Office Administration
School of Business And Computer Science
03-2025
Chaguanas Government Secondary
Chaguanas 07-2021
Skills
- Computer skills
- Call reception
- Project coordination
- Meeting scheduling
- Reporting and documentation
- Administrative support
- Event planning
Timeline
Assistant to Councilor
Couva-Tabaquite Regional Corporation
06.2024 - Current
Customer Service Representative
Callserv Limited
06.2023 - 11.2023
Customer Service Representative Intern
Iqor
04.2023 - 05.2023
Certificate - Office Administration
School of Business And Computer Science
Chaguanas Government Secondary
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