Rianna James
Arima
Summary
Dynamic and results-oriented professional with extensive experience in payroll and customer service, notably at the Ministry of Works and Transport. Excelled in payroll processing, reducing errors by implementing rigorous review procedures, and enhanced customer satisfaction through expert dispute resolution. Proficient in Microsoft Excel and QuickBooks, demonstrating a blend of technical expertise and exceptional interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Payroll Assistant
Ministry of Works and Transport
05.2022 - Current
- Maintained payroll information by calculating, collecting, and entering data.
- Updated payroll system with changes in employee status or compensation.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Contributed to audit preparations by maintaining organized documentation of all payroll transactions and processes.
- Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Customer Service Representative
Pharma Hub
07.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Established QuickBooks accounting system to reflect accurate financial records.
Education
ACCA Level 2 | Foundation In Accountancy Diploma - Accounting And Finance
SBCS
Trinidad And Tobago High School Diploma -
Corpus Christi College
Diego Martin, Trinidad And Tobago 08.2020
Skills
- Payroll processing
- Microsoft Excel proficiency
- Maintaining files
- Payroll adjustments
- QuickBooks proficient
- Recordkeeping and documentation
- Payroll tax calculation
- Tax compliance
- Tracking leave
- Filing
Certification
Accounting for Business Professionals Certificate - SBCS
Timeline
Payroll Assistant
Ministry of Works and Transport
05.2022 - Current
Customer Service Representative
Pharma Hub
07.2021 - 05.2022
ACCA Level 2 | Foundation In Accountancy Diploma - Accounting And Finance
SBCS
High School Diploma -
Corpus Christi College