Summary
Overview
Work History
Education
Skills
Websites
References
Industry Knowledge
Timeline
Generic

Ricalda Aguilera

Trincity

Summary

An aspiring Occupational and Environmental Health and Safety professional possessing strong communication and analytical skills, Committed to improving the work environment, while ensuring sustainability and compliance. I am also a professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

6
6
years of professional experience

Work History

Supervisor – Employee Benefits

Genesis Insurance Brokers
08.2023 - Current
  • Ensure new hires are trained and can perform assigned administrative duties.
  • Provide feedback to junior staff/new hires on performance improvement skills.
  • Willing to accept feedback and ideas from junior staff on improving tasks within the department.
  • Improve workflow management processes ensuring enrolments, billings and death claims are completed in a timely manner in agreement with service level agreements (SLAs).
  • Engage with clients at monthly and/or bi-weekly service meetings on outstanding requests or escalations and provide solutions and feedback.
  • Attend monthly meetings with insurers and provide them with feedback on issues being encountered and good service being received.
  • Dispatching of cards, life certificates and billings to clients.
  • Conduct monthly reconciliations of billings.
  • Spearheaded documentation of standard of procedures for Billings, Enrolments and Death Claims.
  • Resolve escalations.
  • Manage and monitor four inboxes (enroll, billings, death claims and queries) ensuring emails are responded to within the stipulated turn-around time.
  • Ensure compliance with internal procedures and external directives.
  • Provide support to the Assistant Manager and advisory support to junior staff.
  • Analyse and prepare daily reports to provide to the Assistant Manager and/or Manager.
  • Provide support to the Client Services and Medical Support Services Team.

Group Insurance Administrator III

Genesis Insurance Brokers
02.2023 - 07.2023
  • Reviewed and submitted claims to insurers.
  • Developed a new recording system for enrolments.
  • Attended service meetings with insurers and clients and provided updates on the issues encountered and feedback on issues or concerns raised, respectively.
  • Manage the enroll inbox, ensuring emails are responded to within the given timeframe.
  • Conduct reconciliation projects on billings and present information to the Manager.
  • Data entry of enrolment information on GENESIS' system, ensuring accuracy of information.

Group Insurance Administrator

Guardian Life of the Caribbean
09.2019 - 01.2023
  • Seconded to work on a project as an SME, for the role out and restructuring of the organization's workflow systems and to represent the Group Life Team for the Barbados portfolio within the Administration Department and provide ideas and conduct testing for a new and more efficient system (OIPA).
  • Liaise with internal and external customers.
  • Aid in customer queries and problems reported or identified.
  • Solely responsible for preparing internal monthly reports for Barbados commissions and Creditor's Life reports.
  • Monthly preparation and reconciling of billings to dispatch to clients/agents/brokers.
  • Prepare internal journals for the Finance department.
  • Complete death claims for the Barbados portfolio.
  • Trained colleagues on tasks performed which I solely handled/generated.
  • Assisted in policy setups and dispatching.
  • Assisted with auditing of the Administration Department.
  • Performed administrative duties.

Education

NEBOSH International General Certificate - Occupational Health and Safety

Automation Technology College

Bachelor of Science - Physics (Major), Environmental Physics (Minor)

The University of The West Indies
St. Augustine
09.2019

CAPE A' Levels -

Bishop Anstey & Trinity College East Sixth Form
Trincity
06.2016

CXC O' Levels -

Tunapuna Secondary School
Tunapuna
06.2014

Skills

  • Proficient in MS Office Suite
  • Adult, Child & Infant CPR & AED, Standard First Aid Emergency Care & Safety Institute
  • 2022 Social Engineering Red Flags
  • Preventing Financial Crime (Global) - Thomson Reuters (2021)
  • Anti-Money Laundering (Global) - Thomson Reuters (2020)
  • Public Speaking and Voice Training – Co-Curricular Course (2017)
  • WOW Program – Merit (2014-2015)
  • Leadership
  • Regulatory Compliance
  • Data Analysis
  • Data Protection Training Course – Guardian Group Learning & Development Center (October 2021)
  • A2E – Ability to Execute Certification – Mc Kinsey (2021)
  • French Level 1A – Centre for Language Learning, UWI (2017)
  • Special (Young-Afoon) Award – Chemistry BATCE Sixth Form (2015)
  • Analytical thinking
  • Performance management
  • Teamwork and collaboration

References

References available upon request

Industry Knowledge

Risk Assessment, ISO 45001 (2018), ISO 14001 (2015), ISO 9001 (2018), Job Safety Analysis, Hazard Identification and Emergency Response.

Timeline

Supervisor – Employee Benefits

Genesis Insurance Brokers
08.2023 - Current

Group Insurance Administrator III

Genesis Insurance Brokers
02.2023 - 07.2023

Group Insurance Administrator

Guardian Life of the Caribbean
09.2019 - 01.2023

NEBOSH International General Certificate - Occupational Health and Safety

Automation Technology College

Bachelor of Science - Physics (Major), Environmental Physics (Minor)

The University of The West Indies

CAPE A' Levels -

Bishop Anstey & Trinity College East Sixth Form

CXC O' Levels -

Tunapuna Secondary School

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Ricalda Aguilera