RICHARD FARRELL

Courses Taught

• Database Management Systems
• System Analysis & Design
• Introduction to Information Systems
• Introduction to Programming and Problem Solving
• Structured Programming Techniques
• Finite Mathematics
• Discrete Mathematics

• Management of the day to day operations for Billing and Financial Services to ensure the accuracy and timely production of monthly invoices
• KPI development and reporting for key indicators such as Aged Debt,DTO, Product Profitability,Product Trends,Customer Satisfaction and Order Processing
• Vendor Management -Liaising and Working with Suppliers and vendors for escalation, negotiation and contracts
• Designed strategic plan for component development practices to support future projects
• Provided documentation on first level troubleshooting of processes to help desk staff with respect to CIS
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
• Implementation of a new billing system ACME on time and within budget
• Revenue Assurance - Constant monitoring of users,revenue,activations and user behaviour to ensure that the product line is meeting or exceeding its targets

• Migration of Billing Hardware from Bermuda to the Channel Islands to improve operational efficiencies and to facilitate cost management
• Business Process Re-Engineering from concept to completion of internal processes such as Credit Control, Call Detail Processing, and Payment Processing

• Cable and Wireless Bermuda - #1 Middle Road Smith\'s Bermuda FL03 Established compatibility with third party software products by developing program for modification and integration
• Provided continued maintenance and development of bug fixes and patch sets for CIS applications
• Management of the day to day billing operations to facilitate the accurate and timely production of Customer invoice
• Setting up, testing and the implementation of new rates to facilitate competitive advantage
• Supporting the Sales and Marketing in the roll out of new products and services
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
• Provided Training on the various modules in CIS such as Credit Control, Billing,Service Provisioning and Inter Administration Accounting
• Revenue Assurance - constant monitoring of users, revenue,activations and user behaviour to ensure that the product line is meeting or exceeding its targets

• Development of specifications to facilitate the migration of data from BILPON to the CIS Billing System
• Development of the programs to facilitate the migration using a combination of SQL and COBOL
• Testing of the Migration Programs to ensure accuracy
• Installation of the various modules of CIS
• Providing training on the various modules of CIS such as Credit Control,Billing, Service Provisioning, line Plant and Inter Administration Accounting
• Development of the Specifications for Event Processing
• Testing of the Module - Event Processing

• Provided continued maintenance and development of bug fixes and patch sets for billing and financial applications
• Established compatibility with third party software products by developing program for modification and integration
• Coordinated with systems partners to finalize designs and confirm requirements

• Teaching of Computer Science and Mathematics to form 1 to 6