Richard James
Relationship Management Expert
Santa Cruz,Trinidad And Tobago
Summary
Relationship management expert offering over twenty years of experience resolving challenges for multilevel stakeholders.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work History
Vendor Management Manager
Planting Seeds Caribbean Ltd
El Socorro
08.2021 - Current
- Overseeing company's database of over 300 vendors
- Leading and managing various special projects.
- Develop and maintain courteous and effective working relationships.
Volunteer Assistant Customer Service Representative
The Ministry of Health, NCRHA
Arima
06.2021 - 08.2021
- Helped potential candidates through the vaccination process from preregistration though to observation by the medical staff
- Maintained safety and sanitation in the vaccination site.
- Resolved problems, improved operations and provided exceptional service.
Market Research Coordinator
Vagus MRI
Port of Spain
11.2019 - 02.2020
- Managed full research projects inclusive of assigned data collectors and data entry clerks
- Trained data collection teams on company protocols, best practices and procedures.
- Analyzed and interpreted data, tracked key metrics and developed spreadsheets and data models.
Customer Service Representative
Telecommunications Services Of Trinidad And Tobago
Port of Spain
03.2003 - 12.2018
- Used company troubleshooting resolution trees to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Provided prompt primary customer support to internal and external customers via phone calls, emails, and web-chat.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Quality Assurance Tester/ User Acceptance Tester
Telecommunications Services Of Trinidad And Tobago
Port of Spain
03.2014 - 12.2017
- Performed compliance and quality assurance testing on the Redknee Upgrade Project.
- Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
- Input test results to relational database management software for use in metadata compilation and study and consultation in future test design.
Education
Master of Business Administration -
Australian Institute of Business
11.2016 - 06.2018
Associate of Arts - Marketing
Australian Institute of Business
04.2010 - 10.2016
Skills
Creative problem solving
undefinedReferences
Dr. Kenneth Butcher
Lecturer / Entrepreneur
684-1210
Mr. Daniel Plenti
Corporate Communications Manager (WASA)
741-7773
Mrs. Jocelyn Mendez
Manager, Mobile Contact Center (TSTT)
758-5748
Timeline
Vendor Management Manager
Planting Seeds Caribbean Ltd
08.2021 - Current
Volunteer Assistant Customer Service Representative
The Ministry of Health, NCRHA
06.2021 - 08.2021
Market Research Coordinator
Vagus MRI
11.2019 - 02.2020
Master of Business Administration -
Australian Institute of Business
11.2016 - 06.2018
Quality Assurance Tester/ User Acceptance Tester
Telecommunications Services Of Trinidad And Tobago
03.2014 - 12.2017
Associate of Arts - Marketing
Australian Institute of Business
04.2010 - 10.2016
Customer Service Representative
Telecommunications Services Of Trinidad And Tobago
03.2003 - 12.2018
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