Richard Chan
Curepe
Summary
Experienced Retail Store/Department Manager with a demonstrated history of working in the Retail Industry. Skilled in Microsoft Word, Excel , Sales, Retail and Store Management. Strong Sales Professional graduated from Anglia Ruskin University. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Retail Store/Department Manager
Peake Trading Limited
01.2015 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
Department Manager
Peake Trading Limited
02.2013 - 12.2014
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Branch Manager(Acting)
Peake Trading Limited
05.2011 - 01.2013
- Supervised branch operations and made continuous improvements in each area.
Junior Manager
Peake Trading Limited
01.2007 - 04.2011
- Liaised with manager to align strategic goals and objectives and to deliver program outcomes.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored security to protect employees, customers and property.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Hardware Supervisor
Peake Trading Limited
02.2004 - 01.2007
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Sales Associate
Thomas Peake & Company Limited
11.1994 - 02.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
Education
MBA - Leadership, Entrepreneurship & Innovation
Anglia Ruskin University
SAM Caribbean Limited, Trinidad, West Indies 11.2022
Bachelor of Arts - Business Management
Anglia Ruskin University
SAM Caribbean Limited, Trinidad, West Indies 11.2014
Diploma Part One - Business Administration
The Association of Business Executives
School Of Accounting And Management, Trinidad, W.I2002
CXC 'O' Levels -
Barataria Secondary Comprehensive School
Barataria, Trinidad, West Indies 06.2014
Skills
- Product Restocking
- Retail Industry Experience
- Work Assignments
- Cash Register Operations
- Department Head
- Company Standards Enforcement
- Supervisory Abilities
- Safety and Security
- Recruiting and Hiring
- Policy and Procedure Adherence
- Supervisor
- Retail Management
- Product and Service Sales
- End Cap Placement
- Conflict De-Escalation
- Work Oversight
- Corporate Social Responsibility
- Reading Comprehension
- Rules and Regulations
- Departmental Procedures
- Merchandising
- Health and Safety Procedures
- Purchasing
- Order Processing
- Directing Team Members
- Staff Hiring and Retention
- Effective Selling Techniques
- Department Inspection
- Managing Parts
- Departmental Activities
- Order Management
- Customer Engagement
- Sales Expertise
- General Housekeeping
Certification
- Certificate of Recognition of Caribbean Community Skills Qualification: Ministry of Foreign and CARICOM Affairs- Government of The Republic of Trinidad and Tobago
Issued June 2022 Credential Certificate No. 5808
- Occupational Safety & Health Administration- Training for the General Industry Safety and Health- 30 Hour Course. Issued Jan 2011 Credential ID 25-900257607
- Dale Carnegie Leadership Training for Managers- Certificate of Achievement 2009
- University of the West Indies- Microsoft Office Applications, Certificate of Proficiency Issued Jan 2005
- University of The West Indies- Computer Literacy, Certificate of Proficiency, Issued Jan. 2004.
- UNCTAD Trainmar Programme- "Frontline Supervision" , Certificate of Completion, Issued Jan. 2004.
- Marketing and Sales Management Certificate- School of accounting and Management- Issued Jan 1996
- National Retail Hardware Association and Home Center Institute- Selling Skills and Customer Relations, Certificate of Completion Issued Jan. 1996
Timeline
Retail Store/Department Manager
Peake Trading Limited
01.2015 - Current
Department Manager
Peake Trading Limited
02.2013 - 12.2014
Branch Manager(Acting)
Peake Trading Limited
05.2011 - 01.2013
Junior Manager
Peake Trading Limited
01.2007 - 04.2011
Hardware Supervisor
Peake Trading Limited
02.2004 - 01.2007
Sales Associate
Thomas Peake & Company Limited
11.1994 - 02.2004
MBA - Leadership, Entrepreneurship & Innovation
Anglia Ruskin University
Bachelor of Arts - Business Management
Anglia Ruskin University
Diploma Part One - Business Administration
The Association of Business Executives
CXC 'O' Levels -
Barataria Secondary Comprehensive School
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