Ricky Nandlal
Cunupia
Summary
To leverage my extensive experience in Information and Communication Technology (ICT) management to enhance operational efficiency, drive productivity, and ensure data security in alignment with an organization's strategic goals.
Overview
18
18
years of professional experience
Work History
IT Manager
Police Complaints Authority
11.2011 - Current
- Oversee ICT infrastructure, including server operations, network services, and telecommunications to ensure system stability and security
- Developed and implemented disaster recovery plans, ensuring 99.9% business continuity
- Managed the Authority’s cybersecurity, implementing firewalls and endpoint protections to mitigate risks
- Led cross-functional projects to integrate cloud-based solutions and enhance organizational productivity
- Provided ongoing training to staff on new applications and procedures, ensuring smooth adoption of technology across the organization
- Managed ICT procurement, budgeting, and resources to align with organizational goals
- Provided training and performance evaluations to IT staff, enhancing skills and ensuring efficient service delivery
- Represented the organization in key technology meetings and contributed to workshops on ICT trends and best practices
IT Associate/Administrator
Medullan Inc.
11.2010 - 11.2011
- Managed LAN and WAN for multiple office locations, ensuring seamless connectivity and system reliability
- Researched and implemented new technologies to enhance business efficiency and security
- Managed Windows servers (2003/2008), DHCP, DNS, and Google Apps for mail and web services
IT Technical Services Analyst/Administrator
Digicel Trinidad and Tobago Limited
08.2006 - 11.2010
- Programmed and administered Digicel's call center equipment, including Nortel & Cisco VoIP PBX and IVR Systems
- Managed IT infrastructure for customer care applications, ensuring system availability and performance
- Performed disaster recovery planning and testing for VoIP and Windows systems
Education
Master’s -
Business Administration
09.2014
B.Sc. -
Computer Science
07.2012
AAS Degree -
IT - Operating Systems Management
07.2010
Technician Diploma -
Telecommunication Engineering
01.2003
Skills
- ICT Infrastructure Management
- Disaster Recovery Planning and Implementation
- Cybersecurity and Risk Mitigation
- Cloud Solutions and Virtualization (VMware, Hyper-V)
- Team Leadership and Staff Development
- Strategic Planning and Budgeting
- IT Asset Management
- Network Administration
- Application support
- IT Procurement
- Virtualization
- Excellent Communication
Futureaspirations
To leverage my extensive experience in Information and Communication Technology (ICT) management to enhance operational efficiency, drive productivity, and ensure data security in alignment with the strategic goals.
Timeline
IT Manager
Police Complaints Authority
11.2011 - Current
IT Associate/Administrator
Medullan Inc.
11.2010 - 11.2011
IT Technical Services Analyst/Administrator
Digicel Trinidad and Tobago Limited
08.2006 - 11.2010
Technician Diploma -
Telecommunication Engineering
Master’s -
Business Administration
B.Sc. -
Computer Science
AAS Degree -
IT - Operating Systems Management
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